Elizabeth Fiala
Aurora
Summary
Experienced restaurant professional with strengths in BOH operations, food safety compliance, and cost control. Known for leading busy shifts, improving productivity, and keeping service running smoothly through strong teamwork and quick problem-solving.
Overview
6
6
years of professional experience
Work History
Assistant Kitchen Manager
Outback
Naperville IL
08.2025 - Current
- Coordinated daily kitchen operations to maintain service speed, food quality, and prep accuracy.
- Trained new kitchen staff on station procedures, equipment use, and recipe consistency.
- Monitored food safety and sanitation standards to support compliant, clean kitchen conditions.
- Assisted with inventory counts, product rotation, and stock organization to reduce waste.
- Verified order preparation and plate presentation aligned with Outback standards.
- Resolved line issues quickly to minimize delays during high-volume service periods.
- Communicated with front-of-house teams to coordinate timing and improve guest satisfaction.
- Managed daily kitchen operations, delegating tasks among staff members to optimize workflow and maintain high-quality standards.
- Maintained a clean and safe work environment, conducting regular inspections to ensure compliance with health and safety regulations.
- Assisted in hiring and training new kitchen staff, fostering a positive team atmosphere for efficient productivity.
- Supported timely service by coordinating with front-of-house staff to ensure accurate order completion and prompt delivery.
- Delegated food preparation duties down to cooks and followed up with cooks to verify proper preparation and production of meals.
- Boosted employee morale through recognition of hard work and providing support during challenging situations.
Bartender
Outback Steakhouse
Naperville, IL
03.2025 - Current
- Delivered attentive guest service while taking beverage orders and resolving requests promptly.
- Prepared mixed drinks, beer, and wine according to Outback Steakhouse recipes and service standards.
- Operated POS system accurately to process bar tabs, cash, and credit transactions.
- Maintained clean, organized bar area by following sanitation and safety procedures.
- Verified alcohol identification and followed responsible service guidelines during shifts.
- Checked identification to confirm legal drinking age of customers and followed responsible service guidelines during shifts.
- Collaborated with servers and kitchen staff to coordinate timing and guest satisfaction.
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Kept bar presentable and well-stocked to meet customer needs.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Obtained a cash bank and stocked the service bar to prepare for operation.
Food Runner
Outback Steakhouse
Naperville, IL
03.2023 - Current
- Coordinated timely food delivery from kitchen to tables, ensuring order accuracy and proper presentation.
- Communicated clearly with servers and kitchen staff to resolve missing items and expedite service.
- Monitored expo line for completed orders, prioritizing hot plates and special requests.
- Organized multiple orders simultaneously to keep service flow efficient during peak volume.
- Assisted guests with menu questions and meal deliveries, supporting smooth dining experiences.
- Maintained cleanliness of service stations, trays, and dining areas throughout busy shifts.
- Verified plate temperatures, garnishes, and ticket details before leaving kitchen pass-through.
- Trained newer team members on running food, table numbers, and service standards.
- Handled high-pressure situations calmly and professionally during peak hours or unexpected rushes at the restaurant.
- Managed multiple tasks simultaneously, prioritizing duties effectively for maximum productivity.
- Greeted customers and provided outstanding customer service.
- Collaborated with the kitchen staff to ensure accuracy of orders, minimizing order errors and complaints.
- Maintained clean and organized dining areas, contributing to a pleasant atmosphere for patrons.
- Assisted servers in attending to guests'' needs, ensuring a smooth service flow during peak hours.
- Adhered strictly to food safety guidelines while handling and transporting food items, protecting both guests and employees from potential health risks.
Server
Outback Steakhouse
Naperville, IL
02.2022 - Current
- Delivered attentive table service while anticipating guest needs and maintaining strong dining room pace.
- Recommended menu items, explained specials, and supported accurate order selection for guests.
- Coordinated with kitchen and bar staff to ensure timely food and beverage delivery.
- Processed orders and payments accurately using point-of-sale systems.
- Resolved guest concerns promptly, preserving service quality and positive dining experiences.
- Maintained clean, organized tables and service stations throughout busy shifts.
- Trained new servers on dining room standards, guest service, and side-work expectations.
- Monitored section readiness, improving workflow and supporting consistent front-of-house operations.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Host/ ToGo
Outback Steakhouse
Naperville, IL
06.2020 - Current
- Greeted guests promptly, creating welcoming first impression and efficient front-desk flow.
- Managed waitlist and seating assignments to balance guest experience with server capacity.
- Coordinated reservations, walk-ins, and special requests using host stand procedures.
- Communicated table status and guest needs with servers and management for smooth service.
- Answered phone inquiries, provided accurate information, and supported takeout order coordination.
- Monitored dining room readiness, ensuring clean, organized lobby and host area.
- Resolved seating concerns professionally, maintaining calm service during high-volume periods.
- Trained new hosts on greeting standards, seating rotation, and front-of-house operations.
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Answered customer questions about hours, seating, and menu information.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
- Provided exceptional customer service by attentively listening to guest needs and promptly addressing any concerns or issues.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Contributed to team success through effective communication and cooperation with coworkers and management.
- Increased restaurant efficiency by maintaining an organized host stand, including menus, reservation logs, and seating charts.
Education
No Degree - Culinary
College of Dupage
Naperville, ILHigh School Diploma -
Waubonsee Valley High School
Aurora, IL05-2022
Skills
- Inventory management
- Budget management
- BOH operations
- Waste reduction
- Cost control
- Inventory management
- Back-of-house operations
- Productivity improvement
- Customer service
- Problem-solving
Timeline
Assistant Kitchen Manager
Outback
08.2025 - Current
Bartender
Outback Steakhouse
03.2025 - Current
Food Runner
Outback Steakhouse
03.2023 - Current
Server
Outback Steakhouse
02.2022 - Current
Host/ ToGo
Outback Steakhouse
06.2020 - Current
No Degree - Culinary
College of Dupage
High School Diploma -
Waubonsee Valley High School