ELIZABETH FELDMANN
Naperville
Summary
Results-driven leader with a strong background in strategic management and organizational growth. Experienced in developing and implementing effective business strategies, optimizing processes, and driving team performance. Recognized for adaptability, effective collaboration, and delivering measurable outcomes in dynamic environments. Possesses strong communication and problem-solving abilities, with a focus on fostering a productive and positive team culture.
Overview
23
23
years of professional experience
Work History
Director Operations & Delivery
KSA Technology Partners LLC
11.2022 - Current
- Manage contracts and relationships with outside HR, Accounting, and Marketing partners
- 401k Administrator
- Execute onboarding, documentation, and orientation for new hires across 25+ states
- Liaise relationship with outside accounting partner regarding weekly payroll administration, employee records, AP/AR invoicing and payments
- Develop, document, and implement comprehensive HR company policies
- Report KPI results to management and Recruiters to guide personal performance plans resulting in increased sales & productivity
- Coordinate communication with state agencies regarding unemployment claims, leave requests, financial reporting, etc
- Develop best practices including SOPs for all back-office processes
- Manage contract employees in cooperation with on-site managers across multiple companies including employee issues, dismissal and offboarding
Recruiter
ExteNet Systems LLC
05.2020 - 11.2022
- Managed full cycle recruitment process
- Implemented Recruiting and Onboarding modules in UltiPro/UKG including training of HR Directors, Associates and hiring managers
- Developed interview and management training presentations in accordance with new process initiatives to counsel and train hiring managers
- Maintained training offerings and budget including database maintenance to ensure compliance as well as track Learning & Development initiatives
- Monitored and documented 30/60/90-day check-ins with new hires as well as managers and other key partners to ensure immersion and engagement with the company
- Ensured recruitment and employment activities were following compliance and government regulations
- Managed Outside vendors for hiring of contract labor
- Maintained communication and relationships
- Dismissal and offboarding of contract employees
Desk Administration Manager
Naperville Tennis Club
08.2011 - 05.2020
- Hired and trained new employees for front desk and back-office positions
- Responsible for onboarding paperwork and procedures
- Developed SOP/training guide for front desk procedures and lesson and payment reconciliations
- Reconciled and audited customer payments
- Managed traveling teams
- Recruitment of players, roster maintenance and lineups, schedules, and communication
- Planned and executed youth and adult tournaments
- Coordinated staff and volunteer schedules
- Managed tournament schedule and check-in from planning stage to final execution
- Led software migration (Club Automation) and training for billing and scheduling system (2019)
Business and Marketing Analyst
Euclid Beverage
05.2007 - 08.2009
- Analyzed and reported sales and distribution to VP of Sales and Marketing
- Tracked sales and distribution for sales monthly bonus
- Created marketing presentations for suppliers to engage in sponsorship of events
- Managed event sponsorship to include planning, ordering, scheduling, and delivery
Sales and Marketing Account Executive
St. Louis Cardinals
04.2002 - 11.2005
- Created custom sales packages and presentations to include signage, media, and promotions for sponsorship opportunities
- Managed client communication and services for sponsors including Anheuser Busch, Coca-Cola, Nestle
- Designed and purchased promotional items for stadium giveaways according to account budgets
- Club website contact MLBAM (Major League Baseball Advanced Media)
- Allocated and scheduled club radio and TV inventory
Education
Bachelor of Arts - Media Communications, Marketing Emphasis
Webster University
St. Louis, MOSkills
- Microsoft 365 (Outlook, Excel, Word, PowerPoint, Teams, Dynamics)
- Zoom
- Bullhorn ATS
- UKG HRIS/ATS
- Intuit T-Sheets
- Quickbooks
- Strategic planning
- Verbal and written communication
- Decision-making
- Operations management
- People management
- Project management
Timeline
Director Operations & Delivery
KSA Technology Partners LLC
11.2022 - Current
Recruiter
ExteNet Systems LLC
05.2020 - 11.2022
Desk Administration Manager
Naperville Tennis Club
08.2011 - 05.2020
Business and Marketing Analyst
Euclid Beverage
05.2007 - 08.2009
Sales and Marketing Account Executive
St. Louis Cardinals
04.2002 - 11.2005
Bachelor of Arts - Media Communications, Marketing Emphasis
Webster University
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