Results-driven leader with a strong background in strategic management and organizational growth. Experienced in developing and implementing effective business strategies, optimizing processes, and driving team performance. Recognized for adaptability, effective collaboration, and delivering measurable outcomes in dynamic environments. Possesses strong communication and problem-solving abilities, with a focus on fostering a productive and positive team culture.
Overview
23
23
years of professional experience
Work History
Director Operations & Delivery
KSA Technology Partners LLC
11.2022 - Current
Manage contracts and relationships with outside HR, Accounting, and Marketing partners
401k Administrator
Execute onboarding, documentation, and orientation for new hires across 25+ states
Liaise relationship with outside accounting partner regarding weekly payroll administration, employee records, AP/AR invoicing and payments
Develop, document, and implement comprehensive HR company policies
Report KPI results to management and Recruiters to guide personal performance plans resulting in increased sales & productivity
Coordinate communication with state agencies regarding unemployment claims, leave requests, financial reporting, etc
Develop best practices including SOPs for all back-office processes
Manage contract employees in cooperation with on-site managers across multiple companies including employee issues, dismissal and offboarding
Recruiter
ExteNet Systems LLC
05.2020 - 11.2022
Managed full cycle recruitment process
Implemented Recruiting and Onboarding modules in UltiPro/UKG including training of HR Directors, Associates and hiring managers
Developed interview and management training presentations in accordance with new process initiatives to counsel and train hiring managers
Maintained training offerings and budget including database maintenance to ensure compliance as well as track Learning & Development initiatives
Monitored and documented 30/60/90-day check-ins with new hires as well as managers and other key partners to ensure immersion and engagement with the company
Ensured recruitment and employment activities were following compliance and government regulations
Managed Outside vendors for hiring of contract labor
Maintained communication and relationships
Dismissal and offboarding of contract employees
Desk Administration Manager
Naperville Tennis Club
08.2011 - 05.2020
Hired and trained new employees for front desk and back-office positions
Responsible for onboarding paperwork and procedures
Developed SOP/training guide for front desk procedures and lesson and payment reconciliations
Reconciled and audited customer payments
Managed traveling teams
Recruitment of players, roster maintenance and lineups, schedules, and communication
Planned and executed youth and adult tournaments
Coordinated staff and volunteer schedules
Managed tournament schedule and check-in from planning stage to final execution
Led software migration (Club Automation) and training for billing and scheduling system (2019)
Business and Marketing Analyst
Euclid Beverage
05.2007 - 08.2009
Analyzed and reported sales and distribution to VP of Sales and Marketing
Tracked sales and distribution for sales monthly bonus
Created marketing presentations for suppliers to engage in sponsorship of events
Managed event sponsorship to include planning, ordering, scheduling, and delivery
Sales and Marketing Account Executive
St. Louis Cardinals
04.2002 - 11.2005
Created custom sales packages and presentations to include signage, media, and promotions for sponsorship opportunities
Managed client communication and services for sponsors including Anheuser Busch, Coca-Cola, Nestle
Designed and purchased promotional items for stadium giveaways according to account budgets
Club website contact MLBAM (Major League Baseball Advanced Media)
Allocated and scheduled club radio and TV inventory
Education
Bachelor of Arts - Media Communications, Marketing Emphasis
Webster University
St. Louis, MO
Skills
Microsoft 365 (Outlook, Excel, Word, PowerPoint, Teams, Dynamics)
Zoom
Bullhorn ATS
UKG HRIS/ATS
Intuit T-Sheets
Quickbooks
Strategic planning
Verbal and written communication
Decision-making
Operations management
People management
Project management
Timeline
Director Operations & Delivery
KSA Technology Partners LLC
11.2022 - Current
Recruiter
ExteNet Systems LLC
05.2020 - 11.2022
Desk Administration Manager
Naperville Tennis Club
08.2011 - 05.2020
Business and Marketing Analyst
Euclid Beverage
05.2007 - 08.2009
Sales and Marketing Account Executive
St. Louis Cardinals
04.2002 - 11.2005
Bachelor of Arts - Media Communications, Marketing Emphasis
Webster University
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