Summary
Overview
Work History
Education
Skills
Timeline
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Elizabeth Estes

Cary

Summary

Dynamic General Manager with a proven track record at Canine Country Club Of Barrington, excelling in staff training and customer relationship management. Enhanced service quality through effective communication and conflict resolution, fostering a loyal client base. Successfully implemented operational efficiencies, ensuring a safe and welcoming environment for pets and their owners.

Overview

11
11
years of professional experience

Work History

General Manager

Canine Country Club Of Barrington
Barrington
10.2021 - Current
  • Managed daily operations of a pet care facility and ensured client satisfaction.
  • Oversaw staff training and development to improve service quality and teamwork.
  • Implemented efficient scheduling for grooming, boarding, and daycare services.
  • Developed and maintained relationships with clients to foster loyalty and trust.
  • Handled customer inquiries and resolved issues in a timely manner.
  • Monitored facility maintenance to ensure a safe environment for pets and staff.
  • Established and maintained effective communication with staff members to ensure efficient operations.

Shelter Manager

Happy Tails Animal Sanctuary
Woodstock
05.2015 - 03.2020
  • Managed daily operations of animal shelter, ensuring adequate care and resources.
  • Supervised staff and volunteers, fostering teamwork and effective communication.
  • Developed and implemented operational procedures for animal intake and adoption.
  • Coordinated veterinary services, scheduling appointments for animal health needs.
  • Trained new staff on shelter protocols and animal handling techniques.
  • Organized community outreach programs to promote responsible pet ownership.
  • Maintained records of animal care, adoptions, and incident reports accurately.

Cashier

Target
Crystal Lake
05.2014 - 05.2015
  • Processed customer transactions efficiently and accurately at retail checkout stations.
  • Assisted customers with product inquiries and provided exceptional service.
  • Maintained clean and organized checkout area to enhance shopping experience.
  • Handled cash, credit, and gift card payments with precision and care.

Education

Bachelor of Science - Psychology

Judson University
Elgin, IL
05-2000

Skills

  • Staff training
  • Facility maintenance
  • Customer relationship management
  • Problem solving
  • Team collaboration
  • Effective communication
  • Conflict management
  • Issue resolution
  • Customer experiences
  • Staff motivation
  • Verbal and written communication

Timeline

General Manager

Canine Country Club Of Barrington
10.2021 - Current

Shelter Manager

Happy Tails Animal Sanctuary
05.2015 - 03.2020

Cashier

Target
05.2014 - 05.2015

Bachelor of Science - Psychology

Judson University

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Elizabeth Estes