Elizabeth Edwards
Normal
Summary
I believe in employee empowerment, open communication, and fostering a collaborative work environment. My skills outline my strengths and help me examine where I can improve. I am level-headed, which helps me operate well under stressful situations, open-minded, agreeable, and conscientious. I value multiple perspectives and seek to resolve conflict when it arises. My goal is to motivate others in order to achieve their full potential, while contributing to a positive and productive work environment.
Overview
13
13
years of professional experience
Work History
Bodily Injury Claims Specialist
State Farm Insurance Inc
Bloomington
10.2021 - Current
- Reviewed bodily injury claims for accuracy and compliance with company policies.
- Communicated with claimants to gather necessary information and documentation.
- Analyzed case details to determine appropriate settlement amounts for claims.
- Facilitated negotiations between claimants, attorneys, and insurance representatives for resolution.
- Documented all claim interactions and decisions in company databases accurately.
- Educated claimants about the claims process and their rights under insurance policies.
- Provided guidance and support to junior staff members when needed during difficult cases.
- Drafted correspondence between insurers and claimants about settlement offers or other matters related to the case.
- Investigated bodily injury claims and determined coverage eligibility.
Injury Claims Associate
State Farm Inusrnace
Bloomington
03.2019 - 10.2021
Executive Loan Administration Officer
Members Alliance Credit Union
Rockford
03.2016 - 02.2019
- Facilitated training sessions for staff to improve service delivery standards.
- Analyzed market trends to identify growth opportunities for financial products.
- Reviewed performance metrics to ensure alignment with strategic goals.
- Communicated key initiatives and changes to team members and stakeholders clearly.
- Reviewed financial statements and sales or activity reports.
Accountant
Walmart
Belvidere
04.2012 - 03.2017
- Managed monthly financial statements and reconciled accounts for accuracy.
- Prepared tax returns and ensured compliance with regulations.
- Analyzed financial data to support budgeting and forecasting processes.
- Collaborated with departments to streamline accounting procedures and improve efficiency.
- Developed financial reports to assist management in decision-making processes.
- Oversaw accounts payable and receivable, ensuring timely processing of transactions.
- Conducted audits to ensure adherence to internal controls and policies.
- Created journal entries accurately and timely for month end close processes.
- Prepared monthly closing entries for multiple companies' books of records.
- Performed general ledger reconciliations on a timely basis.
- Reported on financial results including balance sheets, income statements, cash flow statements.
- Monitored cash flows and prepared weekly cash projections.
Education
Bachelor of Arts - Criminal Justice
Southern New Hampshire University
Hooksett, NH02-2027
Associate of Arts - Marketing
Southern New Hampshire University
Hooksett, NH10-2025
Skills
- Claims analysis
- Effective negotiation
- Legal documentation
- Regulatory compliance
- Customer service
- Task prioritization
- Effective communication
- Data entry software
- Multitasking
- Organizational skills
- Communication skills
- Medical records analysis
- Injury evaluation
References
References available upon request.
Timeline
Bodily Injury Claims Specialist
State Farm Insurance Inc
10.2021 - Current
Injury Claims Associate
State Farm Inusrnace
03.2019 - 10.2021
Executive Loan Administration Officer
Members Alliance Credit Union
03.2016 - 02.2019
Accountant
Walmart
04.2012 - 03.2017
Bachelor of Arts - Criminal Justice
Southern New Hampshire University
Associate of Arts - Marketing
Southern New Hampshire University