Elizabeth Diaz
Chicago
Summary
Reliable Manager demonstrating high level of ownership and initiative. Possessing exceptional work ethic and desire to go above and beyond to exceed company expectations. Offering knack for building productive working relationships. Successful in fast-paced, deadline-driven environments to manage goals and team development. History of thriving in team-oriented environments.
Overview
14
14
years of professional experience
2011
2011
years of post-secondary education
Work History
Manager
A.N.D Reliable Auto Repair Inc.
Chicago
11.2018 - 08.2025
- Oversaw daily operations at reliable auto repair shop.
- Managed staff schedules to ensure optimal coverage and efficiency.
- Coordinated customer service efforts to enhance client satisfaction.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Maintained up-to-date records of employee attendance, payroll information, vacation requests.
Agent
Insurance Navy
Chicago
10.2017 - 02.2018
- Managed client inquiries and provided policy information effectively.
- Assisted clients with claims processing and documentation requirements.
- Educated clients on policy benefits and coverage limits clearly.
- Developed customer relationships and ensured satisfaction with services.
- Provided customer service to clients through phone and email communication.
- Processed payments from customers by cash, check or credit cards accurately according to company guidelines.
Automotive Sales Representative
West Oak Dealership
Chicago
11.2013 - 10.2015
- Engaged customers to understand their automotive needs and preferences.
- Demonstrated vehicle features and capabilities during test drives.
- Negotiated pricing and financing options with potential buyers.
- Provided exceptional customer service to enhance overall dealership experience.
- Closed deals by working with finance and insurance team to provide customers with smooth, comprehensive service.
- Recorded sales orders, processed paperwork, and delivered documentation to customers to finalize sales process.
- Provided quotes and financing options to customers by understanding financial status and interest rates.
Cashier
Santi's Dollar Store
Chicago
03.2011 - 10.2013
- Operated cash register and processed customer transactions efficiently.
- Assisted customers with product inquiries and provided excellent service.
- Maintained cleanliness and organization of checkout area and store displays.
- Handled cash, credit, and debit transactions with accuracy and attention.
- Managed inventory by restocking shelves and organizing merchandise displays.
Education
Mirta Ramirez Charter School
Chicago, IllinoisSome College (No Degree) - Pharmacology
Robert Morris University
Chicago, IllinoisSkills
- Customer service
- Project management
- Data analysis
- Team collaboration
- Problem solving
- Time management
- Staff management
- Clear communication
- Customer relationship management (CRM)
- Decision-making
- Team leadership
- Work prioritization
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Timeline
Manager
A.N.D Reliable Auto Repair Inc.
11.2018 - 08.2025
Agent
Insurance Navy
10.2017 - 02.2018
Automotive Sales Representative
West Oak Dealership
11.2013 - 10.2015
Cashier
Santi's Dollar Store
03.2011 - 10.2013
Mirta Ramirez Charter School
Some College (No Degree) - Pharmacology
Robert Morris University