Elizabeth Contreras
Hickory Hills
Summary
Committed to delivering efficient and effective management and training solutions. Continuously expanding leadership skills and knowledge in the field. Strong focus on growing and excelling in computer knowledge. Possesses excellent communication skills, organizational abilities, and business management expertise.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Sales Associate
Bimbo Bakeries USA
01.2024 - Current
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Ensuring all accounts are being paid.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Engaged with customers to build rapport and loyalty.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Solved customer challenges by offering relevant products and services.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.
Full-Time Air Hub/ Ramp Supervisor
United Parcel Service
01.2019 - 03.2023
- Managed and trained a staff of100 employees and ensured that safety protocols were followed daily
- Completed the weekly payroll and audited the hourly staff time cards
- Operated the air ramp and managed the fly schedule in order of their destination
- Held employees accountable to the UPS work ethics which included timely arrivals and efficient production
- Retrained the Air Department in accordance with TSA, FAA and UPS regulations in addition to ADG guidelines
- Oversaw the training requirements for the Air Hub and Air Ramp department
- Ensured that all employees including myself are in compliance with TSA, FAA and UPS guidelines
- Documented compliance levels for the entire district and set attainable goals for each group
Full-Time Air Hub Supervisor
United Parcel Service
11.2016 - 01.2019
- Managed and trained a staff of100 employees and ensured that safety protocols were followed daily
- Completed the weekly payroll and audited the hourly staff time cards
- Oversaw the Air departments and ensured that they were up to date on their training requirements
- Ensured that all employees including myself are in compliance with TSA, FAA and UPS guidelines
- Held employees accountable to the UPS work ethics which included timely arrivals and efficient production
- Conducted monthly audits of LLAR (Last Look Air Recovery) compliance levels and set attainable goals
Education
Professional Driver
160 Driving Academy CDL
Niles, IL12.2023
Management
AMTS
O'Hare, Chicago,IL08.2021
Training in Supervision
HUB School
Chicago, IL09.2007
High School Diploma - undefined
Charles Steinmetz Academic High School
Chicago, IL06.2002
Skills
- Computer Skills: Microsoft Word, Excel, and PowerPoint; Google Chrome; Google Suite and Microsoft Office Suite
Certification
- 160 Driving Academy
- Air Management Training School, UPS AMTS, Chicago, IL 2021
- U.S. District Trainer in Hazardous Materials and Dangerous Goods, UPS ADG Training, Addison, IL, 2012
Languages
Spanish
Professional Working
Timeline
Sales Associate
Bimbo Bakeries USA
01.2024 - Current
Full-Time Air Hub/ Ramp Supervisor
United Parcel Service
01.2019 - 03.2023
Full-Time Air Hub Supervisor
United Parcel Service
11.2016 - 01.2019
Training in Supervision
HUB School
High School Diploma - undefined
Charles Steinmetz Academic High School
Professional Driver
160 Driving Academy CDL
Management
AMTS
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