Summary
Overview
Work History
Education
Skills
Timeline
Generic

Elizabeth Carriere

Bolingbrook

Summary

Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.

Overview

8
8
years of professional experience

Work History

Customer Service Representative

Voya Financial
02.2022 - 08.2023
  • Handled customer inquiries and suggestions courteously and professionally.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Answered constant flow of customer calls with minimal wait times.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Responded to 403b inquiries from employees relating to enrollments, plan changes and contribution amounts.

Sales Associate

Vince
08.2021 - 02.2022
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.
  • Engaged with customers to build rapport and loyalty.
  • Answered customer questions about sizing, accessories, and merchandise care.

Visual Keyholder

H&M Hennes & Mauritz
07.2019 - 08.2021
  • Enhanced overall store appearance by applying careful consideration to product and display locations.
  • Promoted seasonal products and trends to move stock and prepare for incoming inventory.
  • Educated staff about coordinating clothing racks and related displays to boost effectiveness of promotions.
  • Created visual marketing and styled window displays.
  • Monitored and replenished display inventory and restructured according to available stock.
  • Communicated visual merchandising information and standards via in-store training and regular meetings.
  • Established department moves to increase sales which executed an increase 75% of sales in men's department.
  • Having leadership and inspiration for my team to motivate more buying suggestions for the customers.

Sales Associate

H&M Hennes & Mauritz
09.2016 - 07.2019
  • Maintained current knowledge of applicable sales and product changes in order to provide best possible service for all customer needs.
  • Trained and developed new sales team associates in products, selling techniques and company procedures.
  • Maintained customer satisfaction with quick and professional handling of product returns.
  • Increased sales by offering advice on purchases and promoting additional products.
  • Trained and developed new hires in company processes, product knowledge, customer service and selling techniques.

Sales Associate

Marshalls
03.2015 - 09.2016
  • Prepared merchandise for sales floor by pricing or tagging.
  • Engaged with customers to effectively build rapport and lasting relationships.
  • Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
  • Answered customer questions regarding sizing, accessories and proper care for merchandise.
  • Helped customers locate products and checked store system for merchandise at other sites.

Education

Currently Enrolled - Fashion Merchandising

Academy of Art University
San Francisco, CA
05.2025

High School Diploma -

Minooka Community High School
Minooka, IL
05.2014

Skills

  • Microsoft Office
  • Inventory Management
  • Financial Recordkeeping
  • Sales Leadership
  • Merchandise Quality Assurance
  • Customer Service Management
  • Team Building and Motivation
  • Merchandise Promotion and Display
  • Multitasking and Prioritizing
  • Positive and Upbeat

Timeline

Customer Service Representative

Voya Financial
02.2022 - 08.2023

Sales Associate

Vince
08.2021 - 02.2022

Visual Keyholder

H&M Hennes & Mauritz
07.2019 - 08.2021

Sales Associate

H&M Hennes & Mauritz
09.2016 - 07.2019

Sales Associate

Marshalls
03.2015 - 09.2016

Currently Enrolled - Fashion Merchandising

Academy of Art University

High School Diploma -

Minooka Community High School

Similar Profiles

CREATE PROFILE
Elizabeth Carriere