Customer Service Representative
Elizabeth Bibriescas
Kravet LLC
Streamwood
1
Language
20
years of professional experience
Experienced customer service representative with strong order processing, active listening, and problem resolution skills. Known for accurate communication, calm support under pressure, and dependable customer care.
Work History
Customer Service Representative
19 Years 9 Months- Resolved account concerns through phone and email while preserving service standards and customer satisfaction.
- Managed customer inquiries on product availability, pricing, and order status with accurate, timely responses.
- Processed sales orders, revisions, and cancellations while maintaining clean data in order management systems.
- Coordinated with warehouse, shipping, and sales teams to resolve backorders, damages, and delivery issues.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Identified and resolved discrepancies and errors in customer accounts.
- Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
Education
High School Diploma
Skills
Customer service
Active listening
Critical thinking
Data entry
Customer relations
Problem resolution
Call center experience
Computer proficiency
Complaint handling
Payment processing
Call center operations
Microsoft outlook
Product knowledge
Order processing
Live chat support
Product and service solutions
Reading comprehension
Proofreading
Shipping and logistics
Professional telephone demeanor
Team development
Microsoft Excel
Languages
Spanish
Native or Bilingual
Timeline
Customer Service Representative
Kravet LLC
02.2007 - CurrentRead More
Streamwood High School
High School Diploma
Read More