Elizabeth A. Kulasik
Mundelein
Summary
Responsible, intelligent, and friendly individual with a positive attitude. Excels as both an independent worker and valuable team player. Sixteen years of experience in the retail and food industry, including one and a half of those years as a key holder position. Diverse range of skills including compassionate care for the elderly, exceptional customer service, phone call handling, proficiency in computer systems and cash register operations. Experience in stocking, waitressing, front desk services, sales associate and as leadership positions within teams. Strong work ethic and quick learning abilities. Eager to pay attention to details and expand knowledge and expertise. Confident in ability to contribute significantly to any organization.
Overview
14
14
years of professional experience
Work History
Site Supervisor
The Lake County Haven
06.2022 - Current
- As a Site Supervisor I help women to achieve safe, independent living with the support & resources they need.
- Being empathetic and non-judgmental, motivating the women in a positive supportive atmosphere to help support them in reaching their life goals
- Be a good positive role model for the women
- I work independently and as part of a team
- I also implement the structure and rules needed by women in crisis
Customer Service Representative
NuWave LLC
04.2023 - 10.2024
- Responsible for the setup, to include any troubleshooting, and breakdown of events requiring technical support.
- Answered inbound phone calls, made outbound calls, processed warranty claims and collections
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Beauty Advisor
Sephora
06.2021 - 03.2023
- Processed payments, worked the cash register and computer (P.O.S)
- Greeted guests in a friendly manner, promoting any new products. Assisted guests with finding what ever it was they may.
- Educated customers on proper product usage techniques, fostering confidence in their ability to replicate results at home.
- Maintained an organized and visually appealing product display, resulting in increased customer interest and engagement.
- Collaborated with team members to achieve monthly sales targets and ensure smooth store operations.
- Maintained counter and display areas for cleanliness and organization.
- Conducted informative in-store product demonstrations, leading to heightened consumer awareness of new releases.
- Conducted skin analysis procedures to recommend suitable skincare routines, enhancing customer trust.
Key Holder
Everything But Water
10.2015 - 08.2017
- Work cash register and computer, keep store looking presentable, clean and organized, being able to multi-task while working with multiple customers at a time
- Greet guests in a friendly manner and help customers find their perfect getaway wardrobe
- Process daily shipments, work on markdowns and inventory
- Making sure each customer is attended to making their shopping experience fun and positive
- Managed daily cash handling procedures, ensuring accuracy in transactions and preventing losses due to discrepancies.
- Engaged with customers to build rapport and promote long-term loyalty for increased sales.
- Met sales targets consistently for each shift by positively engaging customers and delivering high levels of service.
Team Member and Cashier
Chick-Fil-A
03.2013 - 07.2015
- Took orders, provided friendly helpful customer service, greeted guests in a friendly manner
- Worked cash register and computer, stocked and kept restaurant clean and organized
- Handled orders in an efficient manner, resolved any customer issues and refunds as needed
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Learned all required tasks quickly to maximize performance.
- Assisted in inventory management to prevent stock shortages and overages.
Waitress/Front Desk
Bella Italia Pizzeria
02.2011 - 05.2014
- Answered multiple telephone lines, worked on multiple computers and cash registers
- Kept restaurant clean and organized. Provided friendly helpful customer service and work at the front desk in a fast-paced environment
- Delivered food and beverages efficiently to ensure customer satisfaction.
- Resolve any customer complaints or issues as needed
- Assisted kitchen staff to facilitate timely food preparation.
- Provided menu recommendations for enhancing guests' dining experiences.
- Maintained knowledge of menu items and specials to provide accurate information.
- Improved efficiency by managing multiple tables simultaneously.
Education
No Degree -
Plainfield Central High School
Plainfied, IL11-2011
Skills
- Customer Engagement Skills
- Empathetic Listening
- Positive and professional
- Proactive Follow-Up Strategies
- Excellent people skills
- Product Marketing
- Relationship building
- Detail-Oriented Mindset
- Outgoing personality
- Microsoft Operations among other POS systems
- Work task prioritization
- Adaptability and flexibility
- Phone etiquette
Timeline
Customer Service Representative
NuWave LLC
04.2023 - 10.2024
Site Supervisor
The Lake County Haven
06.2022 - Current
Beauty Advisor
Sephora
06.2021 - 03.2023
Key Holder
Everything But Water
10.2015 - 08.2017
Team Member and Cashier
Chick-Fil-A
03.2013 - 07.2015
Waitress/Front Desk
Bella Italia Pizzeria
02.2011 - 05.2014
No Degree -
Plainfield Central High School
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