Elissa Uriarte
Chicago
Overview
7
7
years of professional experience
Work History
Server/Supervisor
Gibsons Italia
Chicago, IL
05.2022 - Current
- Used communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
- Enhanced customer satisfaction by providing efficient and friendly service to guests.
- Supervised hostess team members, fostering professional growth and strong teamwork.
Lead Hostess
Maple And Ash
Chicago, IL
10.2022 - 07.2023
- Governed dining area with natural leadership talents and organizational strategies focused on balancing guest and business needs.
- Worked alongside management to adjust seating to accommodate reservation/customer needs.
Flight Attendant
SkyWest Airlines
Chicago, IL
04.2021 - 10.2022
- Ensure the safety of passengers, as well as providing the best possible customer experience, while onboard our aircraft.
- Operated in compliance with all airline and federal aviation regulations for complete compliance with safety and security procedures.
Operations Coordinator
Metro World Child
Brooklyn, New York
01.2018 - 03.2021
- Reported on daily office activities to help managers stay on top of dynamic conditions and make proactive decisions.
- Interacted with customers professionally by phone, email or in-person to provide information and directed to desired staff members.
- Managed administrative logistics of events planning, event booking and event promotions.
Education
High School Diploma -
Calvary Chapel Christian School
El Centro, CA06.2017
JetBlue University
The Airline Academy
Daytona Beach, FL03.2021
Skills
- Customer Relations
- Relationship-Building
- Hospitality service expertise
- High-volume dining
- Performance improvement
- Time management
- FAA Regulation Training
- AED and CPR
Language
English - Fluent
Spanish - Proficient
Timeline
Lead Hostess
Maple And Ash
10.2022 - 07.2023
Server/Supervisor
Gibsons Italia
05.2022 - Current
Flight Attendant
SkyWest Airlines
04.2021 - 10.2022
Operations Coordinator
Metro World Child
01.2018 - 03.2021
High School Diploma -
Calvary Chapel Christian School
JetBlue University
The Airline Academy