Elisha Lindsey
Silvis,IL
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Associate Business Analyst
DivvyDOSE Pharmacy
06.2019 - Current
- Collaborated with stakeholders to define project objectives and criteria.
- Developed customized reports, summarizing and presenting data in visually appealing format.
- Managed filing system, entered data and completed other clerical tasks.
- Assisted coworkers and staff members with special tasks on daily basis.
- Collaborated across departments to identify and recommended changes to existing processes to improve accuracy, efficiency, and quality service.
- Collaborated with staff members to enhance customer service experience and provide solutions to escalations.
Certified Nursing Assistant
HCR ManorCare
07.2014 - 06.2019
- Provided care to patients throughout lifespan with consideration of aging processes, human development stages and culture.
- Supported ambulation and physical therapy needs by conducting planned exercise routines.
- Documented patient information and care activities in electronic health record.
- Observed patients under care conditions to help identify symptoms, responses to treatments and progress with goals.
- Utilized therapeutic communication, empathy and active listening skills to encourage and develop positive relationships with patients.
- Supported needs of 12+ residents under long-term care
Retail Customer Service Associate
Kohls Department Store
09.2012 - 02.2016
- Distributed information to in-store guests and answered questions to serve needs and drive sales.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Cross-trained and provided backup support for organizational leadership.
- Educated customers about billing, payment processing and support policies and procedures.
- Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
- Kept customer spaces clean, neat and organized for maximum appeal
Solutions Provider
AT&T Mobility
01.2010 - 02.2012
- Resolved customer issues quickly and efficiently to enhance overall customer satisfaction ratings.
- Conducted troubleshooting and diagnostic procedures on customer devices.
- Answered customer questions about billing, account issues and upgrade possibilities.
- Answered incoming phone calls to process requests, transfer calls, or relay messages to appropriate personnel.
Education
High School Diploma -
United Township High School
East Moline, IL2004
Skills
- Customer Service
- Call Center Operations
- Administrative and Office Support
- Calm and Professional Under Pressure
- Prioritization
- Policy and Procedure Adherence
- Project Management
- Prioritizing Patients
Certification
- First Aid/CPR Certified
- CPhT - Certified Pharmacy Technician
- Six Sigma Yellow Belt
Timeline
Associate Business Analyst
DivvyDOSE Pharmacy
06.2019 - Current
Certified Nursing Assistant
HCR ManorCare
07.2014 - 06.2019
Retail Customer Service Associate
Kohls Department Store
09.2012 - 02.2016
Solutions Provider
AT&T Mobility
01.2010 - 02.2012
High School Diploma -
United Township High School
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