Summary
Overview
Work History
Education
Skills
Languages
Book Genres I am Familiar with
Accomplishments
Timeline
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Elise Richwine

Normal

Summary

Results-driven professional with expertise in customer service and data analysis. Known for attention to detail and adaptability, consistently enhancing the customer experience while supporting team efficiency in fast-paced settings.

Overview

3
3
years of professional experience

Work History

Server

Pizza Payaa
Normal
04.2025 - Current
  • Provided prompt and friendly service to customers during busy dining hours.
  • Maintained cleanliness and organization of dining area and service stations.
  • Assisted in food preparation and ensured timely delivery to tables.
  • Collaborated with kitchen staff to fulfill special requests efficiently.
  • Handled cash transactions while following restaurant cash handling procedures.
  • Engaged with customers to enhance their dining experience and resolve issues.
  • Supported training of new servers on restaurant policies and procedures.
  • Provided excellent customer service to ensure satisfaction.
  • Performed opening and closing duties such as setting up the dining area, restocking supplies.
  • Provided exceptional service to high volume of daily customers.
  • Took orders from customers accurately and in a timely manner.
  • Operated POS terminals to input orders, split bills, and calculate totals.

Barista

Starbucks
Normal
08.2022 - 04.2025
  • Prepared a variety of coffee beverages according to company standards.
  • Maintained cleanliness and organization of workstations and customer areas.
  • Provided excellent customer service by engaging with customers and taking orders.
  • Operated espresso machines and other equipment to ensure beverage quality.
  • Assisted in training new baristas on beverage preparation techniques.
  • Managed inventory by restocking supplies and notifying management of shortages.
  • Handled cash transactions accurately while ensuring a smooth checkout process.
  • Collaborated with team members to create a positive work environment.
  • Prepared and served coffee, espresso drinks, blended coffees and teas.
  • Managed morning rush of customers daily with efficient, levelheaded customer service.
  • Greeted customers and took orders for coffee drinks, food items, and other beverages.
  • Maintained calm demeanor during high-volume periods and special events.
  • Memorized recipes for specialty coffee beverages and seasonal offerings.
  • Followed health, safety and sanitation guidelines to pass state inspections.
  • Described menu items to customers and suggested products based on stated preferences.
  • Stocked shelves with ingredients needed to make coffee drinks.
  • Addressed and resolved customer concerns to maintain brand loyalty.
  • Followed safety procedures while operating machinery such as grinders and espresso machines.
  • Developed creative recipes for signature coffees or blended drinks unique to the cafe.

Education

Bachelor of Science - Mathematics

Illinois State University
Normal, IL

Skills

  • Data analysis
  • Problem solving
  • Statistical modeling
  • Microsoft Excel
  • Customer service
  • Time management
  • Team collaboration
  • Cash handling
  • Cleanliness standards
  • Daily specials memorization
  • Effective communication
  • Mathematical modeling
  • Google drive
  • Recordkeeping
  • Conflict resolution
  • Dependable and responsible
  • Calm under pressure
  • Cultural awareness
  • Leadership

Languages

Spanish
Professional

Book Genres I am Familiar with

  • Romance
  • Fantasy
  • SciFi
  • Thriller
  • Mystery
  • Classic

Accomplishments

  • Golden Seal of Biliteracy in Spanish
  • Outstanding student ambassador award at ISU

Timeline

Server

Pizza Payaa
04.2025 - Current

Barista

Starbucks
08.2022 - 04.2025

Bachelor of Science - Mathematics

Illinois State University

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Elise Richwine