Elisa Johnson
Aurora
Summary
Dynamic administrative clerk with a strong background in customer communication and training development. Skilled in optimizing inventory management and ensuring compliance with operational standards, leading to improved team performance.
Overview
20
20
years of professional experience
Work History
Administrative Clerk
GXO Logistics
Aurora, IL
06.2011 - Current
- Directed order processing operations to uphold precise documentation standards and support efficient delivery.
- Streamlined inventory management processes, resulting in improved stock accuracy and reduced discrepancies.
- Validated data entry accuracy within warehouse management systems to optimize operational reporting.
- Facilitated comprehensive training sessions for new employees to ensure compliance with safety protocols and operational procedures.
Account Manager
Freedman, Anselmo, Lindberg and Rappe
Naperville, IL
08.2006 - 05.2008
- Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
- Managed collections processes to reduce delinquency rates and improve cash flow.
- Developed strategies for customer engagement to enhance payment compliance and satisfaction.
- Analyzed account data to identify trends, enabling targeted collection efforts.
- Maintained high volume of calls and met demands of busy and productive group.
- Used skip tracing and other techniques to locate debtors.
Education
High School Diploma -
East Aurora High
Aurora, ILSkills
- Invoice management
- Scheduling appointments
- Procurement coordination
- Experienced with Microsoft Office applications
- Effective customer communication
- Collaborative teamwork
- Inventory management
- Clerical support
Timeline
Administrative Clerk
GXO Logistics
06.2011 - Current
Account Manager
Freedman, Anselmo, Lindberg and Rappe
08.2006 - 05.2008
High School Diploma -
East Aurora High