Elisa Geisheimer
St. Charles
Summary
Knowledgeable dispatcher with several years of experience. Adept at checking on field personnel and solving concerns with self-directed and flexible approach. Great team management and complex problem-solving skills. Resourceful multitasker with proven skills in scheduling technicians and drivers, optimizing routes and prioritizing calls.
Overview
11
11
years of professional experience
Work History
Dispatcher
Door Systems
Naperville
11.2022 - Current
- Provided timely updates to customers regarding their orders or requests.
- Assigned technicians to appropriate jobs based on their skill set and customer needs.
- Managed delivery of parts for each job scheduled.
- Received and dispatched calls for emergency services.
- Collaborate with warehouse and customer service teams to ensure smooth operations.
- Communicate with drivers to address delays, breakdowns, or changes in route.
Billing & Collections Coordinator
CFE Media
Oak Brook
08.2014 - 12.2019
- Maintained detailed records of collection activity and account information.
- Verified accuracy of invoices, bills, and other financial documents prior to submission for payment processing.
- Attended meetings with clients and customers in order to discuss payment arrangements or resolve conflicts.
- Generated monthly reports detailing collection activities, delinquencies, trends.
- Drafted letters to delinquent customers to inform them of their past due balances.
- Located and notified customers of delinquent accounts by mail, telephone, or personal visits to solicit payment.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
Skills
- Dispatch operations
- Route optimization
- Emergency response
- Customer communication
- Technician assignment
- Record management
- Team collaboration
- Call handling
- Problem solving
- Time management
- Attention to detail
- Critical thinking
- Route planning
- Record keeping
Timeline
Dispatcher
Door Systems
11.2022 - Current
Billing & Collections Coordinator
CFE Media
08.2014 - 12.2019
Similar Profiles
John OglesbyJohn Oglesby
Sales Representative at ASSA ABLOY Door Group - Door SystemsSales Representative at ASSA ABLOY Door Group - Door Systems
Nick MillerNick Miller
Sales Specialist at Comarco Complete Door SystemsSales Specialist at Comarco Complete Door Systems
Chad SpryChad Spry
Warehouse Worker at Specialty Door Systems, Inc. (SDS)Warehouse Worker at Specialty Door Systems, Inc. (SDS)
Reiss StewartReiss Stewart
Volunteer at Professor HarmonVolunteer at Professor Harmon
Mason SmithMason Smith
Cashier at Dicks Sporting GoodsCashier at Dicks Sporting Goods