Elida Garcia
Des Plaines
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills.
Overview
13
13
years of professional experience
Work History
Customer Support
Frank Winston Crum
05.2025 - 06.2026
- Provided exceptional customer support, addressing inquiries, concerns, or requests in a professional manner.
- Trained new employees on company policies and procedures, ensuring consistent delivery of high-quality customer support.
- Delivered exceptional customer support through clear communication, active listening, and empathy while navigating challenging situations.
- Earned recognition as a top performer in multiple categories due to consistent delivery of outstanding customer support and dedication to the role.
Property Management Assistant
Airbnb
12.2022 - 05.2026
- Hiring and training all maintenance staff.
- Greeted visitors and provided professional, courteous customer service.
- Inspecting work and ensuring all workers are meeting the required standards.
- Handled customer complaints personally to verify they were properly handled.
Receptionist
Frank Crum
09.2023 - 05.2025
- Answered phone promptly and directed incoming calls to correct department.
- Handled sensitive information with discretion while maintaining strict confidentiality standards.
- Helped maintain office security by monitoring visitor access and issuing badges.
- Maintained clean and welcoming reception area, contributing to positive first impression for visitors.
- Increased customer satisfaction by warmly greeting visitors and promptly addressing their needs.
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
- Managed incoming and outgoing mail, packages, and deliveries.
Operator
Halkey-Roberts
01.2020 - 09.2023
- Willingness to learn and develop new skills and mentor other team members.
- Work as a team with other operators to ensure no line stoppages and improve operations.
- Great organizational skills, with attention to detail and ability to multi-task.
- Knowledge of production processes, quality control and other techniques for maximizing the effective manufacture and distribution of goods.
Service Manager
Chipotle Mexican Grill
10.2014 - 01.2020
- Improved customer satisfaction ratings by listening to complaints and finding appropriate solutions to problems.
- Trained and developed crew members into management positions.
- Handled 1000 cash deposits and change orders.
- Maintained inventories, assisted in the stock management, and ensured that all food safety regulations were followed.
- Demonstrated exceptional communication and leadership skills while achieving extraordinary results.
Retail Sales Associate
Aloha on the beach
01.2013 - 06.2014
- Delivered excellent customer service by greeting and assisting each customer.
- Stocked and restocked inventory when shipment were received.
- Calculated pricing, applied discounts and collected payments to process transactions.
- Cleaned shelves, counters and tables to maintain organized store.
Education
High School Diploma -
Countryside High School
Clearwater, FL06.2014
Skills
- Communication
- Multitasking
- Organization
- Adaptability
- Problem Solving
- Customer Service
- Team Player
- Willing to Learn
- Proficient In Spanish
- Front Desk Operations
Timeline
Customer Support
Frank Winston Crum
05.2025 - 06.2026
Receptionist
Frank Crum
09.2023 - 05.2025
Property Management Assistant
Airbnb
12.2022 - 05.2026
Operator
Halkey-Roberts
01.2020 - 09.2023
Service Manager
Chipotle Mexican Grill
10.2014 - 01.2020
Retail Sales Associate
Aloha on the beach
01.2013 - 06.2014
High School Diploma -
Countryside High School