Elicia Brown
Chicago
Summary
Dynamic Patient Access Associate with a proven track record at Little Company of Mary Hospital, enhancing patient satisfaction through efficient insurance verification and registration. Skilled in claims processing and empathetic customer service, I excel in fostering collaboration and improving operational efficiency, contributing to increased hospital revenue and streamlined patient experiences.
Overview
5
5
years of professional experience
Work History
Patient Access Associate
Little Company of Mary Hospital
05.2023 - Current
- Improved patient satisfaction by efficiently registering and verifying insurance information, leading to a streamlined admission process.
- Supported hospital objectives by participating in quality assurance audits, identifying areas for improvement within the Patient Access department.
- Ensured seamless coordination of patient appointments, admissions, and discharges through effective communication with various departments and medical professionals.
- Contributed to increased hospital revenue by diligently verifying insurance coverage and obtaining necessary preauthorizations.
Customer Service Representative
Walmart
10.2020 - 03.2023
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Education
Bachelor of Science - Nursing
Chamberlain College of Nursing
Tinley Park, IL03-2026
Skills
- Strong empathy
- HIPAA compliance
- Patient confidentiality
- Claims processing
- Patient registration
- Insurance verification
- Medical terminology
- Data entry proficiency
- Appointment scheduling
- Follow-up skills
- Payment processing
- Customer service
- Problem-solving
- Friendly and outgoing
- Team collaboration
Timeline
Patient Access Associate
Little Company of Mary Hospital
05.2023 - Current
Customer Service Representative
Walmart
10.2020 - 03.2023
Bachelor of Science - Nursing
Chamberlain College of Nursing
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