Elias Torres
Chicago
Summary
Reliable delivery professional with a proven history of punctuality and strong work ethic. Exceptional communication skills foster positive customer relationships. Consistently meets deadlines while exceeding customer expectations. Seeking to transition into the automotive mechanical trade with a commitment to integrity and excellence.
Overview
5
5
years of professional experience
Work History
Delivery Associate
KDL LLC
60007
10.2022 - Current
- Delivered packages to customers efficiently and on time.
- Inspected vehicles for safety and functionality prior to each shift.
- Communicated delivery updates and challenges effectively with dispatch.
- Assisted in loading and unloading warehouse packages as necessary.
- Adhered to established safety procedures during all delivery operations.
- Addressed customer inquiries and concerns promptly, providing excellent service.
- Collaborated with team members to enhance delivery routes and schedules.
- Maintained cleanliness of vehicle interior and exterior throughout operations.
Customer Service Representative
Kemco Trucking
Elk Grove Village
04.2021 - 07.2022
- Assisted customers promptly with shipment inquiries and issues.
- Responded to customer communications with accurate information and support.
- Processed customer orders using company-specific software and tools.
- Collaborated with team members to effectively resolve customer complaints.
- Maintained detailed records of customer interactions for future reference.
- Educated customers on service offerings and company policies during interactions.
- Promoted high customer satisfaction by providing knowledgeable and friendly service.
- Resolved complex issues by coordinating with other departments to meet customer needs.
Fence Installer
Top Line Fence
60639
04.2020 - 04.2021
- Installed wood, vinyl, and chain link fences to client specifications.
- Operated power tools safely for cutting, shaping, and securing materials.
- Collaborated with team members to establish project requirements and timelines.
- Prepared job sites by clearing debris and accurately marking layouts.
- Provided customer service by addressing inquiries and resolving concerns.
- Maintained tools and equipment for optimal performance during installations.
- Followed safety protocols to minimize risks at job sites.
- Cleaned worksites post-project, ensuring no debris remained.
Education
High School Diploma -
Kelvyn Park Highschool
Chicago, IL06-2020
Mechanical Technician
Lincoln Technical Institute
Melrose Park, ILSkills
- Route optimization
- Safety compliance
- Problem solving
- Attention to detail
- Effective communication
- Team collaboration
- Conflict resolution
- Vehicle maintenance
- Adaptability
- Loading and unloading
- Responsible driver
- Current CDL license
- Customer service
- Vehicle inspections
- Valid driver's license
- Physical stamina
- Hands On Skills
Affiliations
Active member of a community church where I provide my services for those in need such as labor and ethical support.
Timeline
Delivery Associate
KDL LLC
10.2022 - Current
Customer Service Representative
Kemco Trucking
04.2021 - 07.2022
Fence Installer
Top Line Fence
04.2020 - 04.2021
High School Diploma -
Kelvyn Park Highschool
Mechanical Technician
Lincoln Technical Institute
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