Elianna Perez
Chicago
Summary
Compassionate and detail-oriented Medical Assistant and Certified Phlebotomy Technician with clinical experience supporting physicians and providing high-quality patient care. Experienced in venipuncture, specimen handling, patient intake, and maintaining sterile environments. Dedicated to creating a comfortable experience for patients while ensuring accuracy, safety, and efficiency in clinical procedures.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Customer Service Manager
Five Below
Vernon Hills, IL
09.2025 - Current
- Led customer service team to enhance customer satisfaction and retention.
- Implemented training programs to improve staff product knowledge and service efficiency.
- Developed strategies for resolving customer complaints, increasing resolution rates.
- Analyzed customer feedback to identify trends and improve service delivery.
- Fostered a positive work environment, encouraging teamwork and employee engagement.
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Stocked, remerchandised Items on the flor to make sure that environment was kept neat and displayed accordingly
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Instructed employees on Daily closing duties and informed them on expectations.
- Cash counted all Registers for both Closing and Opening shift and refilled with the expected amount needed from the safe till register.
- Counted all the money and made deposits at the end of the night.
- Verified the amount in the safe was always accurately balanced out.
- daily zone sheet with the information of Sales and Comp sales for the week and day.
Medical Assistant
Cancer Specialist Of Alrington Heights
Arlington Heights, IL
10.2024 - 12.2024
- Collected blood samples following strict safety and sanitation protocols.
- Prepared patients for blood draws, ensuring comfort and understanding of procedures.
- Maintained accurate records of patient information and sample collection details.
- Educated patients about the importance of tests and post-draw care instructions.
- Followed infection control policies to maintain a safe environment for patients and staff.
- Maintained a clean, safe, and organized work environment.
- Verified patient information prior to specimen collection.
- Located veins suitable for puncture to draw blood using sterilized needles, vials and other equipment.
- Adhered to HIPAA guidelines regarding patient privacy.
- Performed venipuncture and other blood collection procedures according to established standards.
- Collected specimens from pediatric, adult, geriatric, and special needs patients.
- Provided excellent customer service while interacting with patients.
- Maintained fully-stocked phlebotomy cart, carrier and station.
- Responded quickly and effectively to emergency situations.
- Centrifuged blood specimens in test tubes and capillary tubes to separate cells and sediment from blood serum.
- Documented patient information into electronic medical records system.
- Identified and labeled specimens accurately, ensuring proper handling and transport to lab.
- Utilized aseptic techniques to prevent infection and cross-contamination during blood collection.
- Identified best veins for intravenous lines and blood draws, avoiding unnecessary pokes.
- Enforced infection control and sharps disposal procedures to protect patients, co-workers and self.
Medical Assistant
Midwest express clinic
Lombard, IL
12.2023 - 07.2024
- Assisted healthcare professionals with patient examinations and procedures.
- Managed patient scheduling and maintained accurate appointment records.
- Collected and documented patient vital signs and medical history information in under 10 minutes to maintain fast work flow.
- Prepared examination rooms, ensuring cleanliness and proper equipment availability.
- Supported administrative tasks, including filing and retrieving medical records.
- Educated patients on medication instructions and follow-up care procedures.
- Communicated effectively with patients to ensure comfort and proper care.
- Handled lab specimen collection and ensured safe transport to Quest Diagnostics.
- Verified patient information Collected, labeled and stored laboratory specimens.
- Changed dressings on wounds to prevent infection and check for healing.
- Experience with EMR and EHR Software systems.
- Operated electrocardiogram (EKG) to administer diagnostic tests.
- Greeted patients, Answered Phone calls, Verified insurance to collect Co-payments
- Provide Information to patients about the registration process
- Contacted pharmacies to submit and refill patients' prescriptions.
- Collect Patient COVID, FLU, and RSV swabs prior to being seen by Physician.
The Fresh Market
Assistant Manager Of Front End Register
Wilmette, IL
10.2022 - 11.2023
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Provided excellent service and attention to customers During transactions and informed them about our sales from within the stores
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Completed day-to-day duties accurately and efficiently such as counting all of the registers and making deposits at the end of the night.
- Communicated with th team on sales
- Maximized service levels through hands-on leadership.
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
Sales Associate
Plato's Closet
IL
09.2019 - 08.2020
- Stocked shelves with products to maintain organized displays.
- Assisted customers in locating items throughout the store.
- Monitored inventory levels and reported shortages to management.
- Maintained cleanliness and safety standards in work areas.
- Collaborated with team members to optimize stock placement.
- Utilized hand trucks and pallet jacks for efficient restocking.
- Stocked shelves with newly arrived products.
- Removed outdated products from shelves in accordance with company policy.
- Processed customer transactions using point-of-sale systems efficiently.
- Resolved customer complaints with professionalism and empathy swiftly.
- Trained new cashiers on operational procedures and customer service standards effectively.
- Operated cash register or POS system to receive payment by cash, check and credit card.
- Collected payments and provided accurate change.
- Greeted customers and answered any questions they had about the store's products and services.
- Trained new team members in cash register operation, stock procedures, and customer services.
- Provided excellent customer service while promoting loyalty programs to increase sales potential.
- Processed sales transactions to prevent long customer wait times.
- Learned roles of other departments to provide coverage and keep store operational.
- Managed inventory levels, ensuring accurate stock replenishment and organization.
Education
High School Diploma -
Ridgewood High School
Harwood Heights, IL05-2020
Certificate - Phlebotomy
A Plus Health Care Training
South Elgin, IL09-2024
Skills
- Multi-tasking
- Strong Communication skills
- Time management
- Attention to detail
- Team leadership
- Teamwork
- Medical documentation
- Blood and specimen collection
- Customer service
- Team collaboration
- Technical troubleshooting
- Problem-solving
- Microsoft outlook, word, and Excel
- Customer focused
- Excellent time management skills
- Effective workflow management
- Work prioritization
Certification
- CPR
- Phlebotomy Certification
Timeline
Customer Service Manager
Five Below
09.2025 - Current
Medical Assistant
Cancer Specialist Of Alrington Heights
10.2024 - 12.2024
Medical Assistant
Midwest express clinic
12.2023 - 07.2024
The Fresh Market
Assistant Manager Of Front End Register
10.2022 - 11.2023
Sales Associate
Plato's Closet
09.2019 - 08.2020
High School Diploma -
Ridgewood High School
Certificate - Phlebotomy
A Plus Health Care Training