Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Eliana Slates

Aurora,Illinos

Summary

Dynamic and dedicated professional with experience at Feed My Starving Children, excelling in customer service and problem-solving. Proven ability to create impactful volunteer experiences while ensuring compliance with safety standards. Strong organizational skills and a friendly attitude contribute to fostering positive environments and enhancing operational efficiency.

Experienced with performing regular maintenance and repairs on facility equipment. Utilizes strong troubleshooting skills to identify and resolve issues efficiently. Track record of maintaining safe and operational environments through preventive maintenance and teamwork.

Experienced with coordinating administrative tasks and maintaining organized office environments. Utilizes strong organizational skills to enhance office efficiency and support team operations. Track record of effective communication and multitasking to meet diverse administrative needs.

Experienced with water safety protocols and emergency preparedness. Utilizes CPR and first aid skills to ensure rapid, appropriate responses to incidents. Track record of promoting safe swimming environment through vigilant monitoring and proactive safety measures.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Volunteer Program Facilitator

Feed My Starving Children
09.2023 - Current
  • Worked effectively in fast-paced environments.
  • Creating a welcoming space for volunteers
  • engaging in conversation and helping answer volunteers questions to the best of my ability
  • ensuring that all sessions run smoothly
  • Giving orientations and explaining why the volunteers are here to volunteer
  • Pallet jacking pallets
  • Pallet jacking rice totes (2,000 Lb)
  • Pallet jacking soy bins (800 Lb)
  • lifting boxes of ingredients weighing up to 70lb
  • Create an impactful and dynamic volunteer experience. Telling volunteers about our mission and invite them to volunteer again.
  • Provide exceptional hospitality. Warmly greet volunteers, create a great first impression, answer questions, authentically thank them and express how important their contribution is to FMSC.
  • Give large group presentations that include food impact stories and information about FMSC.
  • Ask volunteers to donate. Share how volunteers can invest in feeding kids with their time, finances and prayers.
  • Promote campaigns, events and MarketPlace™ items based on each volunteer’s unique interests.
  • Orchestrate packing sessions. Anticipate needs, think ahead, troubleshoot problems and be flexible with the unpredictability of a volunteer workforce.
  • Clean and set up supplies in preparation for volunteers.
  • Give an opening presentation. Direct volunteers on how to safely pack food and handle supplies.
  • Monitor the time, manage transitions, flex with changing production needs and track production.
  • Lead a Christian prayer over packaged food and invite volunteers to join.
  • Give a closing presentation, encourage donations and conduct transactions on a cash register.
  • Clean, label inventory, palletize boxes and store pallets using a pallet jack.
  • Maintain a clean and food-safe facility: do laundry and clean floors, dishes and bathrooms several times per day.
  • Uphold food safety, food quality, volunteer safety and personnel safety policies and procedures. Ensure compliance.
  • Assist with site initiatives and special projects in an assigned focus area. Ex: calling group leaders, implementing safety processes, handling MarketPlace inventory, reorganizing materials or training peers.
  • Perform other duties as assigned.

Dance Instructor and Choreographer

The Attic Christian Arts Centerter
09.2021 - Current
  • Planned routines for recitals and performances.
  • Fostered a supportive learning environment by promoting positive reinforcement and constructive feedback.
  • Created healthy and safe learning environment for all students by implementing class rules and promoting mutual respect and gentle discipline.
  • Adapted choreography as needed based on performer abilities or technical limitations of venues.
  • Choreographed performances for individuals and groups.
  • Developed new choreography for shows and organized rehearsals with team members.
  • Planned, prepared, and delivered lesson plans introducing students to dance techniques and ballet positions.
  • Taught students ages 2-20
  • Communicated with students and parents in person, via email, and by phone to resolve issues and answer questions


Maintenance/Kitchen Summer Staff

Rock River Christian Camp
05.2022 - 08.2024

This Job was for the summer of 2022, 2023, 2024 only.

  • Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
  • Followed proper handling and sanitation procedures to comply with food safety standards and protocols.
  • Increased overall kitchen productivity by assisting in multiple stations as needed during busy shifts.
  • Kept supplies in sufficient stock by assessing inventory levels and reporting lower stock items.
  • Improved kitchen efficiency by streamlining food preparation processes and implementing best practices.
  • Upheld high standards of cleanliness throughout the kitchen, maintaining sanitary conditions per local health department guidelines.
  • Prevented food spoilage by monitoring dates, rotating stock, and following proper storage procedures.
  • Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
  • Washed, peeled and cut fruits and vegetables by hand and machine and assembled and mixed salad ingredients, gelatin molds and fruit crisps.
  • Fostered a positive environment for campers by promoting inclusivity, respect, and enthusiasm in all interactions.
  • Helped repair camp equipment
  • Running camp activity's (high ropes, archery, paintball, slip n' slide, ect...)
  • Repairing Camp property such as roof, replacing toilets, sinks, cleaning out the pool.
  • Ensuringnsuring all campers are having fun while being there
  • Mowing lawns, cutting down low hanging branches


Administrative Assistant

Aim Physical Therapy
09.2022 - 09.2023
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
  • Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
  • Ensured accurate record-keeping with diligent data entry and database management for vital company information.
  • Optimized calendar management for executives by scheduling appointments strategically while considering priorities and minimizing conflicts.
  • Assisted front desk by answering phones, scheduling appointments, filing documents and processing payments.
  • Enhanced patient comfort and safety by setting up equipment, preparing treatment areas, and positioning patients as needed.
  • Optimized scheduling efficiency through coordination with administrative staff members, minimizing appointment conflicts for both therapists and patients.
  • Maintained strict compliance with HIPAA regulations, ensuring the privacy and confidentiality of sensitive patient information at all times.
  • Maintained supply inventory by placing orders when supplies ran low.
  • Provided empathetic support to patients experiencing difficult emotions related to their injury or illness while under supervision from a licensed therapist.
  • Recorded patient status in progress notes.

Retail Worker/Host/Server/Cook/Dishwasher

Cracker Barrel
03.2021 - 08.2023
  • Greeted customers, helped locate merchandise, and suggested suitable options.
  • Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
  • Demonstrated strong communication skills when collaborating with fellow employees or assisting customers with inquiries or concerns.
  • Maintained a clean and organized sales floor, enhancing the overall shopping experience for customers.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
  • Used POS system to process sales, returns, online orders, and gift card activations.
  • Enhanced customer satisfaction by providing personalized assistance and product recommendations.
  • Managed returns and exchanges process smoothly, maintaining high levels of customer satisfaction even during difficult situations.
  • Assisted in training new employees on store policies and procedures, contributing to a cohesive team environment.
  • Answered questions about store policies and addressed customer concerns.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Maintained tidy and organized store environment to comply with cleanliness standards.
  • Actively engaged customers to provide general assistance and information on store merchandise.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
  • Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
  • Created inviting environment for customers by maintaining store organization and cleanliness.
  • Prioritized helping customers over completing other routine tasks in store.
  • Maintained up-to-date knowledge of store sales, payment policies and security standards.
  • Performed cash, card, and check transactions to complete customer purchases.
  • Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Answered customer questions about hours, seating, and menu information.
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
  • Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
  • Supported servers, food runners, and bussers with keeping dining area ready for every guest.

Education

High School Diploma -

Heritage Homeschool Workshops
Saint Charles, IL
05-2022

Skills

  • Cleaning
  • Customer service
  • Problem-solving
  • Attention to detail
  • Heavy lifting
  • Restocking skills
  • Inventory stocking
  • Materials loading
  • Equipment maintenance
  • Site clearing
  • Equipment operation
  • Loading and unloading procedures
  • Work site maintenance
  • Heavy machinery operation
  • Cleaning and sanitation
  • Verbal and written communication
  • OSHA requirements
  • Safety and compliance
  • Efficient material handling
  • Efficient multi-tasker
  • Efficient food handling
  • Friendly, positive attitude
  • Teamwork and collaboration
  • Time management
  • Flexible and adaptable
  • Dependable and responsible
  • Multitasking
  • Organizational skills
  • Calm under pressure
  • Active listening
  • Organization and time management
  • Verbal communication

Certification

  • First Aid/CPR Certified
  • Dance Instructor and Choreographer

Timeline

Volunteer Program Facilitator

Feed My Starving Children
09.2023 - Current

Administrative Assistant

Aim Physical Therapy
09.2022 - 09.2023

Maintenance/Kitchen Summer Staff

Rock River Christian Camp
05.2022 - 08.2024

Dance Instructor and Choreographer

The Attic Christian Arts Centerter
09.2021 - Current

Retail Worker/Host/Server/Cook/Dishwasher

Cracker Barrel
03.2021 - 08.2023

High School Diploma -

Heritage Homeschool Workshops
Eliana Slates