Elexis De Leon
Chicago,IL
Summary
Dynamic and results-driven professional with extensive experience in customer service at Hooters Restaurant. Proven ability to foster customer loyalty through exceptional service and effective communication. Skilled in POS system operations and team member support, consistently enhancing operational efficiency and customer satisfaction. Recognized for resolving issues promptly and maintaining high hygiene standards.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Server / Bartender
Hooters Restaurant
11.2023 - Current
- Cultivated warm relationships with regular customers.
- Bussed and reset tables to keep dining room and work areas clean.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
Server
Moes Catina Wriglely
05.2024 - 02.2025
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Learned and followed local alcohol laws to keep restaurant compliant with regulations.
- Served food and beverages promptly with focused attention to customer needs.
Assistant Manager /Pawnbroker
Cash America
11.2020 - 03.2022
- Generated repeat business through exceptional customer service.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Conducted performance evaluations and provided constructive feedback to employees.
- Established team priorities, maintained schedules and monitored performance.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Assisted in organizing and overseeing assignments to drive operational excellence.
Skills
- Daily specials memorization
- Team member support
- Hostess support
- Point of sale (POS) system operations
- Recruiting and interviewing
- Budget assistance
- Sales monitoring
- Recruitment and hiring
Certification
- PT - Phlebotomy Technician
- CMA Certified Medical Assistant
- Serv safe food handler
- T.I.P.S
Timeline
Server
Moes Catina Wriglely
05.2024 - 02.2025
Server / Bartender
Hooters Restaurant
11.2023 - Current
Assistant Manager /Pawnbroker
Cash America
11.2020 - 03.2022