Elena Ostrovski
Ramat Gan
Summary
I transform complex topics into clear, captivating content across formats (think user-friendly guides or engaging social media posts). My background in Linguistics ensures accuracy and detail. Leveraging data analysis, I optimize content for maximum reach and engagement.
Overview
4
4
years of professional experience
Work History
Junior Creative Manager
REIGNN
09.2023 - 04.2024
- Wrote engaging ad copy and video scripts that sparked user interest and boosted click-through rates.
- Analyzed campaign data to optimize content performance.
- Designed eye-catching visuals and edited videos to enhance the storytelling and overall impact of creative campaigns.
Social Media Specialist
Payoneer
07.2022 - 09.2023
- Created customer support content for the Payoneer forum, adhering to the company's voice and tone.
- Managed social media presence by posting, responding to comments, and monitoring responses.
- Collaborated across departments to enhance messaging and improve customer experience.
- Explained complex financial topics in an easy-to-understand manner.
- Analyzed social media metrics to identify areas for improvement.
Customer Care Associate
Payoneer
11.2021 - 07.2022
- Provided bilingual customer support via live chat and email.
- Analyzed customer requests to identify trends and suggest improvements to the customer support knowledge base (content and new topics).
- Translated knowledge base content.
- Assisted in enhancing the Payoneer chatbot.
- Awarded "Resolution Hero" in May 2022 for achieving the highest resolution score within the team.
Content Writer
English Show Remote
01.2020 - 09.2020
- Crafted engaging social media content (posts, stories, video scripts) that resonated with the brand voice and boosted audience engagement.
Education
Certificate course - Graphic and Web Design
Beit Nelly College
03.2021
Bachelor's Degree - Computational Linguistics
Ural State Technical University
06.2020
Skills
- Copywriting
- English
- Editing
- Grammar
- Attention to Detail
- Data Analysis
- Social Media
- Graphic Design
- Video Editing
- Customer Support
Personal Information
Title: Social Media Manager
Languages
Russian
Native language
English
Proficient
C2
Hebrew
Intermediate
B1
Spanish
Elementary
A2
German
Elementary
A2
Timeline
Junior Creative Manager
REIGNN
09.2023 - 04.2024
Social Media Specialist
Payoneer
07.2022 - 09.2023
Customer Care Associate
Payoneer
11.2021 - 07.2022
Content Writer
English Show Remote
01.2020 - 09.2020
Certificate course - Graphic and Web Design
Beit Nelly College
Bachelor's Degree - Computational Linguistics
Ural State Technical University
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