Elena Meza
Bensenville
Summary
Hardworking professional with proven relationship-building and time management skills in fast and slow paced environments. Successful at handling any work of all sizes, as well as providing customers or corporation with great experience at any job. Strives to meet customer needs, drive satisfaction and promote long-term loyalty.
Overview
4
4
years of professional experience
2024
2024
years of post-secondary education
Work History
Server
Moretti Ristorante Pizzeria
Schaumburg
08.2024 - Current
- Provided excellent customer service to ensure satisfaction.
- Assisted in training new servers.
- Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.
- Prepared drinks according to standard recipes.
- Took orders from customers accurately and in a timely manner.
- Checked food before serving it to customers.
- Responded efficiently to guest inquiries and complaints in a professional manner.
- Ensured that each guest was served courteously, quickly, and efficiently.
- Performed opening and closing duties such as setting up the dining area, restocking supplies..
- Handled money transactions accurately while following company procedures for handling cash payments.
- Followed health safety guidelines when preparing and serving food products.
- Communicated effectively with kitchen staff regarding customer allergies or special requests.
- Operated POS terminals to input orders, split bills and calculate totals.
- Cleaned tables and chairs to prepare dining area for next customers.
- Enforced minimum age requirements for consumption of alcoholic beverages by checking identification.
Brand Ambassador
Forever 21
Rosemont
07.2022 - 07.2023
- Distributed flyers, brochures, and other materials at promotional events.
- Greeted customers, identified their needs and provided assistance with product selection.
- Maintained an organized store environment by restocking shelves and organizing displays.
- Provided excellent customer service by answering questions, resolving problems and addressing complaints in a professional manner.
- Operated cash register to process payments from customers accurately and efficiently.
- Processed returns and exchanges according to company policies while maintaining positive customer relations.
Crew Member
Wendy's
Elmhurst
10.2021 - 07.2022
- Handle and prep food
- Costumer service
- Deep cleaning food all around food areas regular
- Completed opening and closing tasks such as setting up workstations, cleaning surfaces and restocking supplies.
- Maintained organized storage areas for food products, beverages and restaurant supplies.
- Stocking and organizing products or food
- Performed cashier duties such as taking orders, collecting payments and providing change.
Education
Fenton
Bensenville, ILAssociate of Science -
College of DuPage
Glen Ellyn, ILSkills
- Food inspection
- Order delivery practices
- Hostess support
- Customer Service
- Quick learner
- Able to work in a team and alone
- Bilingual with spanish
Timeline
Server
Moretti Ristorante Pizzeria
08.2024 - Current
Brand Ambassador
Forever 21
07.2022 - 07.2023
Crew Member
Wendy's
10.2021 - 07.2022
Fenton
Associate of Science -
College of DuPage