Summary
Overview
Work History
Education
Skills
Timeline
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ELENA GARCIA

Aurora

Summary

Customer focused Automotive Service Consultant with 6+ years of experience in dealership departments, including Audi, Hyundai, and Nissan. Skilled at building strong client relationships, preparing accurate repair estimates, and clearly communicating technical information to diverse customers. Known for balancing high-volume service lanes with personalized, luxury-level care. Bilingual in English and Spanish, with proven success in upselling, customer satisfaction, and teamwork.

Overview

8
8
years of professional experience

Work History

Service Advisor

Audi Westmont
09.2022 - Current
  • Build long-term relationships with clients, ensuring repeat business and trust.
  • Provide accurate estimates of service costs.
  • Ensure that invoices and work orders are accurate.
  • Communicate deadlines and expectations with both clients and technicians.
  • Process warranty, recalls, and insurance claims.
  • Handle payments, cash balancing, and closing out invoices.
  • Balance multiple client requests in a fast-paced environment without compromising service quality.

Service Advisor

Hyundai of Palatine
06.2021 - 08.2022
  • Manager high-volume service lane, consistently meeting daily vehicle intake goals.
  • Clearly explain maintenance and repair needs, focusing on educating customers about preventative care.
  • Support dealership revenue goals through upselling recommended services.

Service Advisor / Rental Coordinator

Al Piemonte Nissan
05.2018 - 06.2021
  • Promoted from Rental Coordinator to Service Advisor within a year.
  • Coordinated rental vehicle program and ensured all paperwork was documented properly.
  • Wrote service requests and scheduled maintenance
  • Developed strong sales and communication skills.

Restaurant Hostess

Stir Crazy Fresh Asian Grill
10.2017 - 06.2018
  • Welcomed guests warmly, ensuring a positive first impression of dining experience.
  • Managed seating arrangements efficiently to optimize restaurant flow during peak hours.
  • Handled reservations using digital systems, ensuring accuracy and guest satisfaction.

Education

High School Diploma -

Triton College
River Grove, IL

Skills

  • Customer service
  • Computer skills
  • Strong work ethic
  • Multitasking and organization
  • Communication skills
  • Bilingual: Fluent in English and Spanish
  • Sales and business skills

Timeline

Service Advisor

Audi Westmont
09.2022 - Current

Service Advisor

Hyundai of Palatine
06.2021 - 08.2022

Service Advisor / Rental Coordinator

Al Piemonte Nissan
05.2018 - 06.2021

Restaurant Hostess

Stir Crazy Fresh Asian Grill
10.2017 - 06.2018

High School Diploma -

Triton College

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ELENA GARCIA