Elena Gallagher
Naperville
Summary
Dynamic professional with a proven track record at Two Bostons, excelling in process improvement and customer focus. Successfully mentored team members, enhancing performance and fostering a culture of diversity and inclusion. Adept at conflict resolution and relationship building, ensuring high-quality service delivery and operational efficiency.
Developed leadership and strategic planning skills in collaborative and dynamic environment, looking to transition into new field. Demonstrates strong capabilities in team coordination and process improvement. Aims to leverage these skills to contribute effectively in new role.
Overview
3
3
years of professional experience
Work History
Team Lead
Two Bostons
03.2023 - Current
- Oversaw daily operations, ensuring efficient workflow and high-quality customer service.
- Mentored team members, fostering professional development and enhancing team performance.
- Implemented process improvements, streamlining inventory management and reducing waste.
- Coordinated training programs for new hires, promoting adherence to company standards and policies.
Receptionist
Pearl Health Care Services
08.2024 - 05.2025
- Managed front desk operations, ensuring efficient patient check-in and appointment scheduling.
- Coordinated communication between medical staff and patients to enhance service delivery.
- Maintained accurate patient records using electronic health record systems.
- Provided exceptional customer service, addressing patient inquiries and concerns promptly.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
Education
Master of Science - Health Administration
University of St. Francis
Joliet, IL05-2026
Bachelor of Arts - Health Science
North Central College
Naperville, IL05-2024
Skills
- Attention to detail
- Conflict resolution
- Customer focus
- Coaching and mentoring
- Process improvement
- Diversity and inclusion
- Influencing skills
- Relationship building
Timeline
Receptionist
Pearl Health Care Services
08.2024 - 05.2025
Team Lead
Two Bostons
03.2023 - Current
Master of Science - Health Administration
University of St. Francis
Bachelor of Arts - Health Science
North Central College