Elena Curkoska
Lemont
Summary
Reliable team member and individually. Understands the importance of having an open mind and patience when serving customers. Working with many clients has helped me become a quick thinker and problem solver. A attentive listener providing great recommendations based on the requirements of individuals. Also the confidence of clients personal information is something that is taken seriously. Very customer oriented professional with experience in hospitality and client service.
Overview
5
5
years of professional experience
1
1
Certification
Work History
FitWell Attendent
UIC Recreational Center
Chicago
04.2026 - Current
- Communicate with clients via phone calls, email, and in person.
- Help resolve different kinds of conflicts such as scheduling, payment, or testing.
- Handled important tasks.
- Demonstrated understanding of HIPAA regulations.
- Maintained a clean and organized area.
- Excellent communication with clients, techs, and managers.
- Performed data entry into computer systems to maintain accurate records of client information
- Worked with clients to resolve issues
- Explain policies and procedures to clients
- Learned about different fitness tests and the procedures.
Shift Lead
Creamery
Lemont
04.2021 - 04.2026
- Trained new employees
- Worked in inventory and organized stock for efficient access
- Kept up with cleanliness standards
- Clear communication with customers and other employees
- Assisted customers with orders, and provided recommendations and support
- Implemented safety protocols
- Resolved any issues customers had
- Completed opening and closing tasks efficiently
- Handled cash and sales reports
- Supervised employees
- Checked orders for quality and completeness
Education
Psychology - Pre OT
Univeristy of Illinois At Chicago
Chicago 05-2028
Skills
- Client Communication
- Problem Solver
- Policy Explanation
- Safety Protocol implementation
- Reliability and punctuality
- Cleanliness standard
- Client confidentiality
- Attention to detail
- Room preparation
- Easily adapts
- Openmind
- Team collaboration
- Attention to detail
- Relationship building
- Leadership and supervision
Languages
Macedonian
Native/ Bilingual
English
Native/ Bilingual
Spanish
Elementary
Certification
- CPR Certification
- HIPPA Certification
- Risk Management Certification
Timeline
FitWell Attendent
UIC Recreational Center
04.2026 - Current
Shift Lead
Creamery
04.2021 - 04.2026
Psychology - Pre OT
Univeristy of Illinois At Chicago