Eleani Luna
Palatine
Summary
Dedicated management professional with experience leading high-performing teams in a diverse and dynamic environment. Adapt in developing and implementing service strategies tailored to customer needs, managing customer complaints, and driving customer satisfaction. Proven ability to identify and resolve service issues, streamline processes, and exceed organizational goals. Dedicated nursing professional with hands on experience providing quality care to patients. Skilled in providing comfort, monitoring vital signs, and administering medications. Demonstrated ability to build relationships with patients, families, and healthcare team members. Highly motivated individual with extensive experience providing direct patient care in hospital and long-term care settings. Demonstrated ability to work collaboratively with nursing staff, other healthcare professionals, and patients to promote quality patient care. Possesses strong clinical knowledge, excellent communication skills, and an unwavering commitment to compassionate patient care.
Overview
8
8
years of professional experience
1
1
Certification
Work History
OFFICE MANAGER/MEDICAL ASSISTANT
Visiting Medical Doctors
11.2023 - Current
- Interviewed potential job candidates and made hiring recommendations
- Coordinated employee schedules according to staff availability and processed time-off requests
- Handled employee discipline and termination according to company policies
- Trained new employees in health care field knowledge, protocols, procedures, and safety regulations
- Resolved patient complaints quickly and effectively while maintaining a high level of professionalism
- Helped oversee the daily operations of the office managing staff and patient concerns
- Created and maintained filing systems to ensure accurate record keeping
PATIENT CARE TECHNICIAN
Physicians Immediate Care
12.2022 - 11.2023
- Implemented nursing care plans by performing patient care activities under supervision of licensed nurses
- Conducted basic laboratory tests such as urinalysis or hemoglobin levels utilizing appropriate safety measures
- Maintained cleanliness of assigned work area according to infection control standards
- Performed electrocardiograms under the direction of a licensed practitioner
- Monitored vital signs such as temperature, pulse rate, respiration rate and blood pressure
- Provided direct patient care to patients with chronic illnesses or disabilities under the supervision of a registered nurse or other healthcare professional
- Utilized computer systems for charting patient data
FRONT DESK RECEPTIONIST
Prompt Med Urgent Care
03.2023 - 07.2023
- Monitored front desk traffic to support customer satisfaction
- Handled multi-line phone system and promptly transferred calls
- Answered questions about company location and hours of operation
- Greeted and welcomed visitors in a professional manner while managing multiple tasks simultaneously
- Opened and closed main office in alignment with established security procedures
- Scheduled appointments for clients using office calendar system and provided updates on changes or cancellations when needed
- Demonstrated excellent customer service skills by responding to inquiries and resolving complaints promptly and courteously
CNA
Libertyville Manor
03.2020 - 11.2022
- Measured patient vital signs, recording body temperature, blood pressure, and heart rate
- Delivered direct care to patients, assisting with bathing, feeding, and grooming tasks
- Answered call lights to provide emergency treatment and assistance to patients
- Utilized restorative care techniques to promote patient independence
- Utilized safe lifting techniques to transfer patients from bed to wheelchair or other mobility devices
- Maintained accurate records of patient care, condition, progress, and concerns
- Performed basic nursing procedures such as taking temperatures and pulse rates
- Provided emotional support and companionship to residents during times of distress
PATIENT CARE TECHNICIAN
Northwestern Medicine Hospital
09.2020 - 11.2020
- Answered call lights and assisted patients with their needs
- Took patient vitals, while charting them into the computer
- Floated to different units and assisted with patients
- Took IV's outs, catheters out and used EKG machine
CNA
The Grove at the Lake
09.2017 - 06.2019
- Delivered direct care to patients, assisting with bathing, feeding, and grooming tasks
- Measured patient vital signs, recording body temperature, blood pressure, and heart rate
- Followed HIPAA regulations to maintain confidentiality of sensitive medical and personal information
- Assessed patient needs and reported any changes in condition to appropriate staff members promptly
- Performed basic nursing procedures such as taking temperatures and pulse rates
- Utilized PPE appropriately and followed patient safety and infection control guidelines
- Exhibited compassionate attitude towards all patients regardless of age or disability level
- Cleaned and sanitized medical equipment and rooms
- Completed daily documentation and charts regarding patient care and input reports into practice databases
PATIENT CARE TECHNICIAN
NorthShore Hospital
12.2017 - 02.2018
- Transferred, admitted, and discharged patients, complying with principles of safe patient handling
- Implemented nursing care plans by performing patient care activities under supervision of licensed nurses
- Performed hourly rounds and responded promptly to call lights
- Interacted professionally with all departments within the facility
- Monitored vital signs such as temperature, pulse rate, respiration rate and blood pressure
- Exhibited desire to learn and upgrade skills by performing additional department or unit duties
- Assisted with patient transfers to and from wheelchairs, beds, and exam tables
- Demonstrated knowledge of universal precautions and infection control protocols when handling specimens and disposing of contaminated materials
- Maintained cleanliness of assigned work area according to infection control standards
- Responded promptly to emergency situations using established protocols
Education
COMPLETED COURSEWORK TOWARDS DIPLOMA - LICENSED PRACTICAL NURSE
Herzing University
Kenosha, WI06.2022
DIPLOMA - COSMETOLOGY
Tricoci University
Libertyville, IL02.2020
Skills
- EPIC/EMR systems
- EKGs
- Injections
- Detail oriented
- DOT Drug Certified
- Patient Care and Monitoring
- Team Motivation
- Vitals Documentation
- Staff Management
- Directing Team Members
- Recruiting and Interviewing
- Employee Performance Evaluations
- Employee Coaching and Mentoring
- Drawing Blood
- Specimen Collection
- Blood Sample Collection
- Employee Supervision
- Patient Relations
- Patient Care
- Medical Office Administration
- Administrative Support
- Billing
- Client documentation
Certification
Certified Nurse Assistant
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
OFFICE MANAGER/MEDICAL ASSISTANT
Visiting Medical Doctors
11.2023 - Current
FRONT DESK RECEPTIONIST
Prompt Med Urgent Care
03.2023 - 07.2023
PATIENT CARE TECHNICIAN
Physicians Immediate Care
12.2022 - 11.2023
PATIENT CARE TECHNICIAN
Northwestern Medicine Hospital
09.2020 - 11.2020
CNA
Libertyville Manor
03.2020 - 11.2022
PATIENT CARE TECHNICIAN
NorthShore Hospital
12.2017 - 02.2018
CNA
The Grove at the Lake
09.2017 - 06.2019
DIPLOMA - COSMETOLOGY
Tricoci University
COMPLETED COURSEWORK TOWARDS DIPLOMA - LICENSED PRACTICAL NURSE
Herzing University
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