Elaine Lyons
Evergreen Park
Summary
Reliable and friendly office administrator skilled in managing scheduling, billing inquiries, and document filing. Known for attention to detail and creative problem-solving, contributing to enhanced client satisfaction and an enjoyable workplace.
Overview
6
6
years of professional experience
Work History
Receptionist/Billing Assistant
Odelson, Murphey, Frazier, McGrath Ltd.
Evergreen Park, IL
05.2023 - Current
- Processed invoices and managed billing inquiries to ensure timely resolution.
- Utilized accounting software to maintain accurate financial records and billing statements.
- Reviewed billing discrepancies, implemented corrective measures, and ensured compliance with policies.
- Managed daily operations of front desk, ensuring efficient client check-in and appointment scheduling.
- Coordinated communication between clients and attorneys, fostering strong client relationships.
- Handled sensitive legal documents with accuracy, maintaining confidentiality and compliance standards.
- Supported attorneys in maintaining their calendar appointments up-to-date while avoiding scheduling conflicts or double bookings.
- Filed documents with courts on behalf of attorney.
- Assisted in managing office supplies inventory.
- Implemented an organized system for tracking billable hours accurately recorded by attorneys throughout the workday period.
- Maintained a well-organized work environment by overseeing daily administrative duties and delegating tasks as necessary.
In-Home Nanny
Private Residence
Orland Hills, IL
08.2021 - 05.2023
- Supervised daily activities, ensuring safety and engagement for children in home environment.
- Assisted in meal preparation, focusing on nutritional guidelines and dietary needs of children.
- Fostered a safe and stimulating environment for the children, implementing age-appropriate activities.
- Taught children everyday skills and language.
- Assisted with light housekeeping duties as well as running errands.
- Implemented sleep routines leading to improved restfulness for both children and parents.
- Managed dietary restrictions for children.
Shift Leader
Culvers
Evergreen Park, IL
01.2020 - 07.2021
- Supervised daily operations and ensured adherence to food safety standards.
- Trained and mentored new team members on service protocols and best practices.
- Enhanced customer satisfaction through effective problem resolution and service quality improvements.
- Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
- Resolved conflicts between team members in a professional manner, preserving strong working relationships in the process.
- Boosted overall sales with effective upselling techniques and exceptional product knowledge.
Education
High School Diploma -
Evergreen Park Public High School
Evergreen Park, ILSkills
- Appointment scheduling
- Legal terminology
- File management
- Billing and invoicing
- Creating legal documents
- Office administration
- Data entry
- Client relations
- Computer use
- Microsoft office
- Cash handling
- Customer service management
- Creative problem solving
- Inventory counts
- Shift leadership
- Early childhood education
- Reliability and punctuality
- Toddler engagement techniques
- Nutritional meal planning
- Sleep training methods
- Child development
- First aid
- Child supervision
- Educational activities
- Positive and professional
- Attention to detail
- Punctual and reliable
Timeline
Receptionist/Billing Assistant
Odelson, Murphey, Frazier, McGrath Ltd.
05.2023 - Current
In-Home Nanny
Private Residence
08.2021 - 05.2023
Shift Leader
Culvers
01.2020 - 07.2021
High School Diploma -
Evergreen Park Public High School