Elaine Lebenberg
Costumer Service / Admnistration / Logistics
Modi‘in Makkabbim Re‘ut
Summary
Experienced costumer success professional, with handler proficient in compliance requirements, productivity standards and tracking systems.
A communicative team player that is also comfortable working independently. Skilled in understanding directions, using diverse tools and sorting containers with high accuracy. Analytical thinking, skilled in creating trustworthy. Multi-tasking. Technological proficiency. Proactive and service-oriented. Strong interpersonal skills. Attention to details.
Overview
8
8
years of professional experience
8
8
years of post-secondary education
4
4
Languages
Work History
SUPPORT CENTER AND COMPLAINT HANDLER
GEFFEN MEDICAL TECHNOLOGIES
02.2021 - Current
- Supply support for partners and direct customers in a broad range of issues; technical, product usage and financial solutions
- Reviewing general reports to ensure that all transactions are properly classified
- Manage complaints from reception to resolution, ensuring reconciliation, communication and continuous improvement.
- Handled sensitive materials responsibly in compliance with regulatory guidelines and client requirements.
Customer Success Manager
COPYRIGHT AGENCY
01.2018 - 01.2021
- Implemented best practices in the realm of Customer Success Management, elevating company-wide standards.
- Enhanced customer satisfaction by proactively addressing concerns and providing tailored solutions.
- Collaborated with sales team to ensure seamless handoffs, resulting in smoother customer transitions.
- Leveraged data and analytics to make informed decisions and drive business improvements.
- Planned, created, tested and deployed system life cycle methodology to produce high quality systems to meet and exceed customer expectations.
Customer Success Manager
TEVA CASTEL INDUSTRY
01.2016 - 12.2017
- Issuing invoices, tracking payments from customers, and managing outstanding debts owed to suppliers or creditors
- Identified upsell opportunities through frequent account reviews, contributing to increased revenue generation.
- Managed financial solutions, operations and logistical support
- Spearheaded sales initiatives and provided leadership for the sales team.
- Nurtured long-term partnerships by maintaining open lines of communication and providing consistent support.
Education
MASTERS DEGREE -
HEBREW UNIVERSITY
01.2015 - 05.2018
BACHELOR DEGREE - undefined
UVA UNIVERSITY
01.2006 - 05.2010
Skills
Timeline
SUPPORT CENTER AND COMPLAINT HANDLER
GEFFEN MEDICAL TECHNOLOGIES
02.2021 - Current
Customer Success Manager
COPYRIGHT AGENCY
01.2018 - 01.2021
Customer Success Manager
TEVA CASTEL INDUSTRY
01.2016 - 12.2017
MASTERS DEGREE -
HEBREW UNIVERSITY
01.2015 - 05.2018
BACHELOR DEGREE - undefined
UVA UNIVERSITY
01.2006 - 05.2010
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