Elaina Porter
Springfield,IL
Summary
Results-driven team management professional with 9 years of experience in retail and hospitality sectors. Proven track record in supervising teams, enhancing customer service, and implementing training programs that boost efficiency and reduce errors. Skilled in cash handling, inventory management, and conflict resolution, consistently achieving high customer satisfaction. Demonstrated leadership as a shift supervisor, manufacturing management,and head lifeguard. Fostering a safe and productive environment for both employees and guests. Willing to relocate: Anywhere
Overview
7
7
years of professional experience
Work History
Shift supervisor
Kiawah Island Golf Resort
07.2025 - Current
- Supervise a team of 20 front-end associates, providing guidance and support to ensure excellent customer service
- Manage cash handling procedures, including opening and closing registers, counting cash drawers, and preparing bank deposits
- Implemented new training program for front-end staff.
- Monitor checkout lines to ensure prompt service and minimize wait times for customers
- Resolve customer complaints or issues in a timely manner, ensuring high levels of customer satisfaction
- Collaborate with store management to develop strategies for increasing sales at the front end
- Conduct performance evaluations for front-end associates, identifying areas for improvement and providing constructive feedback
- Utilize point-of-sale (POS) system to process transactions accurately and efficiently while maintaining a friendly demeanor towards customers
- Assist with inventory management tasks such as receiving shipments and conducting stock counts
CVS Shift Supervisor
CVS Health
11.2024 - 07.2025
- Managed a team of 10 retail associates, providing guidance and support to ensure excellent customer service.
- Monitored inventory levels and implemented effective stock management techniques, reducing out-of-stock situations.
- Resolved customer complaints promptly and effectively, maintaining high levels of customer satisfaction.
- Developed strong relationships with key customers through personalized interactions, leading to increased repeat business.
- Coordinated special promotions or events within the store to drive foot traffic and boost sales numbers.
- Ensured compliance with company policies regarding cash handling procedures and loss prevention measures at all times.
- Utilized POS systems proficiently to process transactions accurately while maintaining efficiency during peak hours.
Transportation Driver
Wild Dunes Resort
10.2023 - 06.2024
- Operated public transportation vehicles, ensuring the safe and timely transport of passengers to their destinations.
- Maintained a clean and well-maintained vehicle interior, providing a comfortable and pleasant experience for passengers.
- Adhered to all traffic laws and regulations while driving, prioritizing passenger safety at all times.
- Assisted passengers with boarding and exiting the vehicle, offering support to those with disabilities or special needs.
- Provided excellent customer service by answering passenger inquiries, addressing concerns, and resolving issues in a professional manner.
- Followed designated routes and schedules, effectively managing time to ensure on-time arrivals at each stop.
- Performed pre-trip inspections of the vehicle to check for any mechanical issues or maintenance requirements.
Head Lifeguard/Supervisor
YMCA
12.2021 - 09.2023
- Also worked here in April of 2016- April of 2018
- Supervised a team of 40 lifeguards, ensuring the safety and well-being of all pool patrons.
- Developed and implemented comprehensive training programs for new lifeguard hires, resulting in a decrease in incidents.
- Performed regular inspections of pool facilities to identify potential hazards and ensure compliance with safety regulations.
- Responded quickly and effectively to emergency situations, administering first aid and CPR as necessary.
- Maintained accurate records of all incidents, accidents, and rescues that occurred during shifts.
- Conducted regular staff meetings to review protocols, address concerns, and provide ongoing training opportunities.
- Collaborated with management to develop strategies for improving overall pool safety measures.
- Assisted in the development of emergency action plans (EAPs) specific to the facility's layout and needs.
- Provided exceptional customer service by addressing inquiries or complaints from pool patrons in a timely manner.
- Managed daily operations at the pool facility including scheduling lifeguard shifts, monitoring attendance, and overseeing maintenance tasks.
Manufacturing Manager
Richard and Stehmans
10.2021 - 09.2023
- Oversaw all aspects of manufacturing operations, including production planning, scheduling, and resource allocation.
- Implemented lean manufacturing principles to optimize efficiency and reduce waste throughout the production process.
- Led a team of 5 production workers in meeting daily production targets while maintaining high quality standards.
- Developed and implemented standard operating procedures (SOPs) to ensure consistent product quality and adherence to safety regulations.
- Managed inventory levels to minimize stockouts and excess inventory, resulting in improved cash flow and reduced carrying costs.
Multiple Positions Held
Wild Dunes
04.2019 - 03.2021
- Processed customer transactions accurately and efficiently, handling cash, credit cards, and electronic payments.
- Maintained a balanced cash drawer at all times, reconciling discrepancies promptly.
- Provided exceptional customer service by greeting customers with a friendly demeanor and addressing their inquiries or concerns.
- Managed high-volume checkout lanes during peak hours while maintaining accuracy and speed.
- Implemented effective upselling techniques to increase sales of promotional items or add-ons.
- Collaborated with the store management team to resolve pricing discrepancies or product returns.
- Ensured cleanliness and organization of the checkout area, including bagging items properly and restocking supplies as needed
- Utilized point-of-sale (POS) system proficiently to process discounts, coupons, gift cards, and loyalty rewards programs.
- Handled exchanges or refunds according to company policies while providing excellent service to dissatisfied customers.
- Maintained knowledge of current promotions, sales events, and store policies to provide accurate information to customers.
Education
High school diploma - undefined
Springfield High School
Springfield, IL06.2018
Skills
- Cash handling
- Employee training
- Cash handling expertise
- Inventory control and record keeping
Timeline
Shift supervisor
Kiawah Island Golf Resort
07.2025 - Current
CVS Shift Supervisor
CVS Health
11.2024 - 07.2025
Transportation Driver
Wild Dunes Resort
10.2023 - 06.2024
Head Lifeguard/Supervisor
YMCA
12.2021 - 09.2023
Manufacturing Manager
Richard and Stehmans
10.2021 - 09.2023
Multiple Positions Held
Wild Dunes
04.2019 - 03.2021
High school diploma - undefined
Springfield High School