Summary
Overview
Work History
Education
Skills
Affiliations
Volunteer Experience
Timeline
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Elaina DelPizzo Sanders

Chicago

Summary

Dynamic professional with a proven track record at HelloFresh, excelling in chatbot development and data analysis. Adept at enhancing customer communication and engagement through innovative strategies. Strong interpersonal skills and a keen eye for detail drive successful project management and cross-team collaboration, ensuring alignment with organizational goals.

Overview

7
7
years of professional experience

Work History

Chatbot Communication and Data Specialist, Special Projects Coordinator, Customer Experience Agent

HelloFresh
Chicago
01.2021 - 06.2025
  • Coordinate communication and marketing initiatives to efficiently convey messages to customers and activists, ensuring alignment with company objectives.
  • Collect and analyze customer data weekly to optimize communication strategies, particularly for chatbot users.
  • Create and enhance chatbot sequences and user facing flows
  • Create internal workflows, guides, and customer-facing content to enhance problem resolution, including logistics, and payments.
  • Collaborate across teams to develop clear, data-driven communications; actively manage social media and engage with communities in various capacities.
  • Adapt quickly to evolving project deadlines while independently managing responsibilities in a remote environment.
  • Write and update FAQs and customer facing questions on the main Hello fresh and affiliate brands websites

Social Media Coordinator / Manager on Duty

Row House Chicago
Chicago
08.2019 - 08.2021
  • Curated and managed social media content for three studios, promoting engagement with clients and community members.
  • Created, edited, and published content aligned with studio goals and events; tracked social media performance and interactions.
  • Collaborated with the General Manager on outreach, event planning, and customer service initiatives, utilizing data to meet membership and sales goals.

Showroom Visual Assistant

Luminaire Chicago
Chicago
08.2018 - 08.2019
  • Managed the visual design and organization of the showroom, ensuring a seamless presentation for clients and collaborators.
  • Supported long-term design projects through research and preparation of presentations.
  • Maintained relationships with over 50 vendors, coordinating quotes, pricing, and sample requests to ensure successful collaboration.

Education

Bachelor of Arts - Art History, Fine Art, and Theater

Loyola University Chicago
Chicago, Illinois

Skills

  • Interpersonal skills
  • Relationship building
  • Data analysis
  • Chatbot development
  • Customer communication
  • Social media management
  • Content creation
  • Workflow automation
  • Performance tracking
  • Problem solving
  • Project management
  • Attention to detail
  • Time management
  • Cross-team collaboration
  • Tableau proficiency
  • Text analytics
  • Statistical modeling
  • Spreadsheet management
  • Excel proficiency
  • Analytical thinking
  • Pattern recognition
  • Effective communication
  • Algorithm development
  • Team collaboration
  • Professional writing
  • Creative writing
  • Copywriting and proofreading
  • Scriptwriting and web copywriting
  • Technical writing and promotion strategies
  • Descriptive analysis and community outreach

Affiliations

  • Sewing
  • Comedy Sketch Writer
  • Writing/Editing/Reading
  • Crochet/Knitting
  • Painting/Woodworking

Volunteer Experience

  • Albany Park Mutual Aid: Fundraising Team Member, Dispatch Team Member, Chicago, Illinois, 2024, Current
  • Resilience, Medical Advocate, Chicago, Illinois, 2020-08, 2023, Provided on-call and in-person crisis counseling to survivors of sexual assault, advocating for their rights to medical care and legal options., Worked alongside hospital staff and communicated with law enforcement (when the survivors did not want police contact), supporting survivors in navigating the medical and legal systems., Assisted survivors in accessing follow-up treatments, contributing to event campaigns, and building awareness of survivor rights and resources.

Timeline

Chatbot Communication and Data Specialist, Special Projects Coordinator, Customer Experience Agent

HelloFresh
01.2021 - 06.2025

Social Media Coordinator / Manager on Duty

Row House Chicago
08.2019 - 08.2021

Showroom Visual Assistant

Luminaire Chicago
08.2018 - 08.2019

Bachelor of Arts - Art History, Fine Art, and Theater

Loyola University Chicago

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Elaina DelPizzo Sanders