Music: A professional bass player
Elad Keren
Senior Customer Success Manager
Tel Aviv,Israel
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
Overview
23
23
years of professional experience
3
3
Languages
Work History
Senior Customer Success Manager
Check Point
Tel Aviv
01.2016 - 06.2023
- Achieved 100% of yearly KPIs including: contract renewals of large strategic accounts, CSAT, NPS, time to value, adopting and usage, churn rate, and customer health score.
- Established strong relationships with key customers, resulting in increased customer loyalty and improvements to customer success plans.
- Played instrumental role in client satisfaction by working with operational teams for proper resolution of service issues.
- Identified and communicated customer needs to supply chain capacity and quality teams.
- Conducted weekly status meetings and developed strong relationships with C-level management with each account.
- Conducted training and mentored team members to promote productivity, accuracy, and commitment to friendly service.
Technical Pre-Sale Manager
Allot Communications
01.2010 - 01.2016
- Traveled to client's site and handled all pre-sale activities such as technical training & support, project management and post-sale
- Maintained ethical and positive working environment to reduce turnover and promote high retention rates
- Liaised with local and corporate support teams to ensure accurate and timely tech resolution
- Utilized metrics to modify low-performing sales and marketing programs and plans to increase effectiveness
- Coached and counseled sales personnel, assisting with individual selling efforts and helping sales representatives reach targets.
- Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
Technical Manager
Allot Communications
01.2004 - 01.2010
- Managed 100% of company's presale activities.
- Responsible for technical side of large-scale global projects
- Developed suggestions for technical process improvements to optimize resources
- Built customer demos and delivered proof of concept on client's sites
- Met with clients to gather and understand requirements and coordinated with staff to plan and schedule project activities.
Head of Technical Support
Allot Communications
01.2000 - 01.2004
- Managed team of 10 SE's
- Exercised leadership capabilities by successfully motivating and inspiring others.
- Delivered services to customer locations within specific timeframes.
- Skilled at working independently and collaboratively in team environment.
- Developed strong organizational and communication skills through coursework and volunteer activities.
- Organized and detail-oriented with strong work ethic
- Worked flexible hours across night, weekend and holiday shifts
- Worked well in team setting, providing support and guidance
Education
Management Skills - Managment
Tafnit
IsraelMCSE - Computer Networking And Telecommunications
High Tech College
IsraelMILITARY SERVICE - Air Force
Military Service -IDF
IsraelSkills
- Team Management Experience
- Excellent Interpersonal Skills
- Customer Experience Management
- Quick Learner
- Client service optimization
- Sales proficiency
- Training and mentoring
- Customer Relations
Interests
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
Don’t believe everything you think.
Byron Katie
Timeline
Senior Customer Success Manager
Check Point
01.2016 - 06.2023
Technical Pre-Sale Manager
Allot Communications
01.2010 - 01.2016
Technical Manager
Allot Communications
01.2004 - 01.2010
Head of Technical Support
Allot Communications
01.2000 - 01.2004
Management Skills - Managment
Tafnit
MCSE - Computer Networking And Telecommunications
High Tech College
MILITARY SERVICE - Air Force
Military Service -IDF
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