Elad Keren

26 Years in customer success, networking, cybersecurity, and business strategy. I build strong customer relationships, lead high-performing teams, and drive business growth. My leadership is hands-on, data-driven, and all about real impact—balancing strategy and execution while keeping things running smoothly.

I learn fast, adapt even faster, and know how to solve problems before they become problems. I bring strong communication, analytical thinking, and a collaborative mindset that aligns with customer success goals. Looking to use and sharpen my relationship-building and strategic planning skills in a Director of Customer Success & Experience role.

• Improved customer retention by 15% through proactive success strategies and lifecycle engagement.
• Helped reduce churn by implementing AI-driven health scoring, leading to a notable reduction in customer drop-off .
• Boosted NPS through enhanced onboarding and customer engagement, resulting in measurable satisfaction gains.
• Led a 10-person technical team, streamlining operations and improving resolution time by over 30% .
• Automated QBRs and reporting, saving 20+ hours per month on manual tasks.
• Managed enterprise clients across multiple global markets , ensuring cybersecurity & network stability.
• Developed customer success playbooks that standardized onboarding and reduced time-to-value by over 20% .
• Designed training programs that improved product adoption and reduced support tickets.
• Partnered with R&D to optimize customer feedback integration, reducing reported issues by approximately 30% .
• Mentor to blood cancer patients, providing support and guidance.
• Advisory expert for a leading cancer drug company, offering patient and industry insight