Elad Ben Horesh
Waiter
Holon
Summary
Versatile and results-oriented professional with a proven track record at IDF, excelling in customer service and strategic planning. Demonstrated success in enhancing customer satisfaction, leading teams with a positive and constructive approach, and implementing efficient data communications networks. Skilled in decision-making and team leadership, consistently achieving goals through effective task delegation and problem-solving.
Overview
6
6
years of professional experience
2
2
Languages
Work History
Waiter
Meli Melo
04.2024 - Current
- Enhanced customer satisfaction by providing attentive service and anticipating guest needs.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
Barista
Cafe Dvorah
01.2024 - Current
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
Shift Manager
Shtsupak
03.2022 - 07.2023
- Promoted a positive work environment through open communication and constructive feedback.
- Achieved consistent customer satisfaction by addressing concerns promptly and professionally.
- Improved overall team performance by effectively delegating tasks and providing clear instructions.
Network Technician
IDF
03.2019 - 01.2022
- Replaced failed hardware in server rack systems, swapping hard disks, power supplies and other field serviceable components.
- Implemented remote monitoring tools to efficiently track system performance and address issues as they arose.
- Installed cabling, wireless routers, and telephone systems for data communications networks.
Education
Bachelor of Science - Applied Mathematics Undergraduate
H.I.T.
Holon, Israel 04.2001 -
Network Technician Diploma -
IDF
Beersheba, Israel 04.2001 -
High School Diploma -
Mikveh Israel
Mikveh Israel 04.2001 -
Skills
Customer service
Order management
Strategic planning
Team leadership
Decision-making
Timeline
Waiter
Meli Melo
04.2024 - Current
Barista
Cafe Dvorah
01.2024 - Current
Shift Manager
Shtsupak
03.2022 - 07.2023
Network Technician
IDF
03.2019 - 01.2022
Bachelor of Science - Applied Mathematics Undergraduate
H.I.T.
04.2001 -
Network Technician Diploma -
IDF
04.2001 -
High School Diploma -
Mikveh Israel
04.2001 -
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