Eitan Cohen

Content moderator for Microsoft MSN news, servicing Hebrew and English markets.

• Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
• Content moderator for Tiktok Hebrew market.
• Representative in Facebook GPAC, providing support to political clients in EMEA with their campaigns and Facebook ads.
• Customer service agent at Netflix, resolving technical and content issues.
• Communicated with clients regarding account services, statements, and balances.

As a Front of House (FOH) sound technician, I managed audio during theater performances both at the theater and on tour across the country.

Responsibilities included setting up PA systems, sound design for rehearsals, and operating sound during shows.

• Prepared, packed and transported audio equipment for events and location shoots.
• Performed sound quality checks and front-of-house mixing to maintain company sound system.
• Mixed voices, music and taped sound effects for live performances and pre-recorded events.
• Collaborated with producers and performers to determine and achieve desired sound for productions.
• Recorded speech and music in digital formats.
• Mixed and edited audio for live and recording events.
• Operated and troubleshot sound systems for various events.

• Used content management system to analyze user engagement and website traffic metrics.
• Utilized analytics and site metrics to determine areas of improvement.

• Sold guitars, sound equipment, and drums in a music store.
• Used consultative sales techniques to understand customer needs and recommend relevant products and services.
• Showcased product features to customers and discussed technical details to overcome objections and lock in sales.
• Increased sales by offering advice on purchases and promoting additional products.
• Upheld high standards of customer service by promoting and upselling new products and services.

• Troubleshot issues with broadcast systems to resolve problems quickly to minimize downtime.
• Adjusted controls on station console to regulate transmission fidelity, contrast, and brightness.

• Engaged with customers to build rapport and loyalty.
• Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
• Developed original content for blog posts and website articles.
• Responded to media inquiries, monitored media coverage and created press reports to influence public narrative.