E Ishie Humes
Peoria
Summary
Residential care professional with strong foundation in providing support and guidance to individuals in need. Skilled in crisis intervention, conflict resolution, and behavior management, with proven track record of fostering positive outcomes. Valued team player known for adaptability, reliability, and results-driven approach that aligns with organizational goals. Proficient in active listening, empathy, and maintaining safe, nurturing environment.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Residential Counselor
CYFS
04.2006 - 11.2025
- Provided individualized support to clients, fostering personal development and emotional well-being.
- Implemented behavior management strategies, enhancing client engagement and compliance with treatment plans.
- Facilitated therapeutic group sessions, promoting communication skills and peer interactions among residents.
- Collaborated with multidisciplinary teams to develop personalized care plans for diverse client needs.
- Mentored junior staff on best practices in crisis intervention and conflict resolution techniques.
- Led initiatives to enhance residential program effectiveness, resulting in improved client satisfaction and outcomes.
- Reduced behavioral incidents by employing de-escalation techniques and maintaining a calm environment.
Education
High School Diploma -
Richwoods High School
Peoria05-1979
Skills
- De-escalation techniques
- Client advocacy
- Boundaries establishment
- Supply replenishment
- Safety management
- Client transportation
- Progress monitoring
- Self-care practices
- Professionalism and ethics
- HIPAA protocols
- Residential care
- Trauma-informed counseling
Accomplishments
- Collaborated with team of 8 in the development of CPR, FIRST AID, TCI.
- Resolved product issue through consumer testing.
- Documented and resolved incidents which led to better relationships with the client.
- Achieved bonus through effectively helping with documentations of situations with clients.
Certification
- CPR and First Aide Training - Every two years
Timeline
Residential Counselor
CYFS
04.2006 - 11.2025
High School Diploma -
Richwoods High School