Edgar Herrera
Hickory Hills
Summary
Talented Production Team Lead with experience in warehouse environments and IT support. Focused on being productive and safety-minded at all times. Adaptive and deadline-oriented. Execute and complete multiple projects in high - stress environments. Strong written and oral communication skills.
Overview
5
5
years of professional experience
Work History
Production Team Lead
Vertical Cold Storage
08.2021 - 01.2023
- Monitored production team of 14, identified and targeted opportunities for improvement.
- Maintained clean and well-organized production areas to avoid violations or work delays.
- Worked closely with USDA inspectors and made sure to follow food safety protocols.
- Evaluated employees' strengths and assigned tasks based upon experience and training.
- Mentored newly hired employees on operating equipment and safety.
- Picked, unloaded, received, and put away unfinished or finished products using forklifts.
- Inspected products and machines to maintain quality and efficiency.
- Completed logs and reports to document detailed information on production, spoilage and departmental maintenance needs.
General Manager
Grahams Pub & Grill
07.2020 - 07.2021
- Developed and maintained relationships with customers and suppliers.
- Set clear expectations and created positive working environment for employees.
- Oversaw balancing of cash registers, reconciled transactions and deposited establishment's earnings to bank.
- Identified problems, conducted troubleshooting and sought repair or maintenance support to keep restaurant equipment operational.
- Prepared restaurant business plan by reviewing demands, analyzing competitors and developing projections for sales.
- Reviewed pricing and ordered food ingredients, kitchen appliances and supplies.
- Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.
- Maintained safe working and guest environment to reduce risk of injury and accidents.
- Met, greeted and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Increased sales upwards of 50% using social media marketing.
IT Support Specialist
Chicago Public Schools
09.2017 - 06.2020
- Created help desk tickets, troubleshot and resolved desktop issues.
- Fix damaged Desktops, Chromebooks/Laptops (Mac book pro/air, Samsung, Dell, HP, Lenovo and Acer).
- Set up projectors, printers, Elmo's, Computers, Speakers, microphones for classrooms and bigger events.
- Manage and keep asset inventory (500+ devices) up to date with updates and new software.
- Managed all printers and copiers.
- Help teachers, parents, and students with any Tech related problems through service tickets.
- Maintained inventory of repair supplies and ordered parts as needed.
Education
High School Diploma -
Cristo Rey Jesuit High School
Chicago, IL06.2014
Skills
- Strong Communication
- Leadership / Management
- Training
- Production Documentation / SAP
- Ability to Work Under Pressure
- Ability to Work in Teams
- IT Support
- Microsoft Word, PowerPoint, Excel, Outlook
- Customer service
- Attention to detail
- Production Documentation / SAP
Timeline
Production Team Lead
Vertical Cold Storage
08.2021 - 01.2023
General Manager
Grahams Pub & Grill
07.2020 - 07.2021
IT Support Specialist
Chicago Public Schools
09.2017 - 06.2020
High School Diploma -
Cristo Rey Jesuit High School
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