Office365
Efrat Gurkevitch
Learning And Customer Experience Expert
Alfei Menashe
Summary
Results-driven professional with extensive experience in training and development. Known for implementing strategic initiatives that improve employee performance and organizational outcomes. Recognized for fostering team collaboration and flexibility in dynamic environments. Skilled in instructional design, leadership development, and change management.
Overview
7
7
years of professional experience
2
2
Languages
Work History
Learning and Development Leader
Priority Software
05.2023 - Current
- Developed customized learning solutions for improved performance and increased job satisfaction.
- Improved customer satisfaction by more than 10%.
- Conducted comprehensive needs assessments to identify areas requiring targeted interventions or additional support.
- Enhanced employee productivity by designing and implementing effective training programs.
- Collaborated with cross-functional teams to identify skill gaps and create targeted training initiatives.
- Created and conducted all customer service workshops.
Head of Digital Learning Development
S.G.C
11.2022 - 04.2023
- Managed a team of 4 digital professionals, fostering a collaborative environment that encouraged creativity and innovation.
- Consult on best practices, storytelling and learning methods
- Managed relationships with external vendors such as creative agencies or software providers to ensure timely delivery of high-quality products/services at optimal costs.
- Significantly improved product quality.
Head of Training & Knowledge
Camilyo
04.2019 - 05.2022
- Lead the company’s employee and customer training, on and off-site.
- Established a new training pipeline.
- Increased end-user satisfaction and system-usage.
- Managed the external and internal Knowledge-base.
- Delivered Product Release-notes, articles, training materials and practices.
- Contributed to company revenue growth by driving increased adoption rates through effective training initiatives.
- Trained all new hires on the Site Builder ánd SaaS modules.
Software Trainer & Designer
Camilyo
04.2019 - 01.2022
- Contributed to company revenue growth by driving increased adoption rates through effective training initiatives.
- Trained all new hires on the Site Builder ánd SaaS modules.
- Created new high-end templates.
- Maximized engagement by redesigning marketing materials.
Education
Digital Illustration And Creative Writing -
Minshar
Tel Aviv, Israel 04.2001 -
3D Design And Animation -
IAC - Israeli Animation College
Tel Aviv, Israel 04.2001 -
Skills
Engaging presentation and training delivery
Strengthening customer service capabilities
Creative problem-solving
Strong technical foundation
Collaborative team member
E-learning and content creation
Soft skills training
Digital art creation
Software
Photoshop
Illustrator
Genially
Storyline
MILITARY SERVICE
Communication and Computer Captain
Hobbies
- Yoga
- HIIT Workout
- Origami
- Lego
- Painting & Sketching
- Trivia
Timeline
Learning and Development Leader
Priority Software
05.2023 - Current
Head of Digital Learning Development
S.G.C
11.2022 - 04.2023
Head of Training & Knowledge
Camilyo
04.2019 - 05.2022
Software Trainer & Designer
Camilyo
04.2019 - 01.2022
Digital Illustration And Creative Writing -
Minshar
04.2001 -
3D Design And Animation -
IAC - Israeli Animation College
04.2001 -