Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Efrain Montoya

Chicago

Summary

Dedicated and patient-centered, bilingual Patient Care Technician with the ability to provide patient care in accordance with treatment plans as delegated by a licensed nurse. In search of an entry level position as a Patient Care Technician and willing to deliver the highest quality care to patients.

Experienced with healthcare procedures and patient assistance. Utilizes strong organizational skills to maintain efficient office operations and support patient care. Knowledge of medical terminology and clinical protocols ensures smooth coordination and effective patient communication.

Overview

15
15
years of professional experience
1
1
Certification

Work History

Medical Assistant

Endeavor Health
07.2023 - Current
  • Sanitized, restocked, and organized exam rooms and medical equipment.
  • Obtained client medical history, medication information, symptoms, and allergies.
  • Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
  • Performed medical records management, including filing, organizing and scanning documents.
  • Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
  • Facilitated seamless patient care with thorough and accurate documentation of medical histories, vital signs, and medications.
  • Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
  • Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
  • Boosted patient satisfaction by providing compassionate care and promptly addressing needs during visits.
  • Performed phlebotomy tasks efficiently while ensuring minimal discomfort for patients during blood collection procedures.
  • Optimized appointment scheduling processes to minimize conflicts and maximize physician availability for patients.
  • Contributed to positive health outcomes by educating patients on preventative measures, treatment plans, and follow-up care instructions.
  • Empowered patients through education on self-management techniques for chronic conditions.
  • Facilitated patient education on treatment plans and medications, improving understanding and compliance.
  • Streamlined patient check-in process, reducing administrative burden for medical staff.
  • Increased efficiency in office by implementing digital filing system for patient records.
  • Performed EKGs and other diagnostic tests, contributing to accurate and timely diagnoses.
  • Collaborated with medical and administrative personnel to maintain patient-focused, engaging, and compassionate environment.

CNA

Endeavor Health
08.2022 - 07.2023
  • Assisted patients with daily living activities, promoting independence and dignity.
  • Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
  • Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
  • Enhanced patient satisfaction by providing compassionate and attentive care.
  • Maintained confidentiality of patient information according to HIPAA guidelines while communicating effectively with team members about critical updates.
  • Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
  • Utilized proper body mechanics and assistance devices when transferring patients, minimizing the risk of injury for both parties.
  • Ensured prompt response to call lights, addressing patient needs in a timely manner.
  • Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
  • Prevented bedsores by regularly repositioning patients and implementing proper wound care techniques.
  • Delivered individualized patient care by recording vital signs, documenting observations, administering treatments, and evaluating patient needs.
  • Provided emotional support for patients during challenging times, fostering a positive healing environment.
  • Implemented fall prevention measures by identifying high-risk patients and maintaining clutter-free environments around bedsides.
  • Reduced patient stress levels through effective communication and active listening skills.
  • Promoted infection control practices within the facility by adhering to strict hand hygiene procedures and utilizing personal protective equipment when necessary.
  • Conducted routine safety checks on equipment, promptly reporting any malfunctions or safety concerns to appropriate personnel.
  • Participated in ongoing educational opportunities in order to stay up-to-date on best practices in nursing care.
  • Utilized therapeutic communication, empathy and active listening skills to encourage and develop positive relationships with patients.
  • Documented patient information and care activities in electronic health record.
  • Assisted nursing staff with completing daily rounds, documenting vital signs and answering calls.
  • Helped patients complete range of motion exercises to prevent loss of function during care.
  • Provided care to patients throughout lifespan with consideration of aging processes, human development stages and culture.
  • Delivered high-quality care to [Type] patients in hospital facility.
  • Monitored patient specimen samples and test results to effectively alert supervisors of potentially unhealthy changes.

Graphic Designer

Combined Insurance
04.2015 - 02.2021
  • Developed creative design for print materials, brochures, banners, and signs.
  • Created engaging social media graphics that drove user engagement and increased online visibility.
  • Conceptualized creative designs for print materials, banners, and signs.
  • Created digital image files for use in digital and traditional printing methods.
  • Improved client satisfaction by creating visually appealing and impactful graphic designs for various marketing materials.
  • Employed design fundamentals when selecting typography, composition, layout, and color in design work.
  • Developed innovative design concepts that effectively communicated brand identity and boosted overall brand awareness.
  • Conceptualized unique logo designs for startups, establishing strong visual identities that resonated with target markets.
  • Proved successful working within tight deadlines and a fast-paced environment.

Junior Designer

Quill Corporation
02.2010 - 03.2015
  • Managed multiple projects simultaneously, prioritizing tasks effectively to meet tight deadlines under pressure.
  • Supported senior designers in executing client projects, ensuring timely delivery without compromising quality.
  • Increased social media engagement by creating eye-catching graphics tailored to specific platforms and audiences.
  • Conducted thorough research on industry trends to inform innovative design solutions for clients.
  • Developed comprehensive style guides to maintain brand consistency across various marketing channels and materials.
  • Participated in ongoing professional development activities, staying current on emerging design techniques and software advancements.

Education

High School Diploma -

East High School
Rockford, IL

Bachelor’s Degree - Graphic Design

Illinois Institute of Art
Schaumburg, IL
12.1995

Patient Care Technician - Health Care

TTI Medical Training
Chicago, IL
05-2021

Skills

  • Assist patients with activities of daily living such as bathing, toileting, and grooming
  • Competency in the selected 21 performance skills for a Basic Nursing Assistant in Illinois
  • Take and record vitals such as blood pressure, pulse and temperature readings
  • Knowledge of medical terminology, infection control protocols, and quality assurance
  • Thorough understanding of HIPAA compliance and worker safety
  • Performed 35 venipunctures in the school lab
  • Basic knowledge of dermal puncture procedures
  • Patient preparation for Resting EKGs, Holter Monitoring, and Stress Testing
  • Special specimen processing and transport
  • Bilingual English Spanish

Certification

  • Certified Patient Care Technician June 2022 CPCT-A NHA# X7T5T5D5
  • Certified Nursing Assistant IDPH Active-April 2022
  • Certified EKG Technician January 2022 CET NHA# J4E7N2D5
  • Certified Phlebotomy Technician October 2021 CPT NHA# T5L6A9A6
  • Basic Life Support (CPR and AED) March 2022

Languages

Spanish
Native or Bilingual

Timeline

Medical Assistant

Endeavor Health
07.2023 - Current

CNA

Endeavor Health
08.2022 - 07.2023

Graphic Designer

Combined Insurance
04.2015 - 02.2021

Junior Designer

Quill Corporation
02.2010 - 03.2015

Bachelor’s Degree - Graphic Design

Illinois Institute of Art

High School Diploma -

East High School

Patient Care Technician - Health Care

TTI Medical Training

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Efrain Montoya