Summary
Overview
Work History
Education
Skills
Websites
Honorsawardscertifications
Languages
Timeline
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Edyta Farrow

Chicago

Summary

Enthusiastic and motivated professional with over a decade of experience in Human Resources, team building, leadership, operational management, and conflict resolution. Skilled in HR functions, organizational development, financial management, and strategic growth. Proven success in driving performance, improving team productivity, and managing large-scale operations. Seeking a position where I can leverage my diverse skills to contribute to your organization's continued success.

Program management professional with strong track record of driving successful projects and initiatives. Skilled in strategic planning, budget management, and stakeholder engagement. Known for fostering team collaboration and adapting to evolving project requirements, ensuring consistent achievement of objectives. Proven ability in leadership, problem-solving, and delivering impactful results.

Overview

29
29
years of professional experience

Work History

Program Director

HEALOGICS at Sinai Chicago Health System
12.2023 - 01.2025
  • Managed day-to-day operations for multiple health system centers (MSH, HCH), including staffing, performance, and payroll
  • Led financial reporting, budgeting, and forecasting for revenue cycle management
  • Oversaw purchasing and managed the operational development of centers, achieving over $1M in monthly revenue
  • Developed marketing strategies and referral partnerships to drive center growth
  • Managed provider and staffing schedules and maintained a consultative relationship with the hospital
  • Conducted program evaluations to identify strengths and areas for improvement.
  • Led cross-functional teams to foster collaboration and achieve common project goals.
  • Monitored expenditures to maintain financial health and align with organizational goals.
  • Analyzed data from assessments to inform future program developments and strategies.
  • Scheduled and supervised staff meetings to discuss new ideas and update participants on program details and milestones.
  • Mentored team members for professional development, resulting in increased productivity and job satisfaction.
  • Provided ongoing direction and leadership for program operations.
  • Collaborated with various teams to uncover issues, identify applicable solutions, and offer guidance.
  • Collaborated closely with executive leadership to develop strategic plans for long-term growth.
  • Delivered outstanding program results by setting clear objectives and proactively addressing potential challenges.
  • Advanced community outreach efforts by forging strong relationships with local partners.
  • Coordinated budgeting, scheduling and resource allocation to facilitate smooth flow of operations.
  • Established strong partnerships with internal and external stakeholders for collaborative problemsolving.
  • Increased team productivity by implementing agile methodologies and facilitating effective sprint planning sessions.
  • Cultivated high-performing team by recruiting top talent and providing ongoing professional development opportunities.

Special Projects Manager (Contract)

NICL Lab
10.2022 - 08.2023
  • Assisted in implementing a new EMR system across multiple departments
  • Conducted training sessions for staff on new system functionalities
  • Coordinated onboarding sessions with new and prospective clients
  • Filled 95% of open positions through screening and hiring efforts
  • Provided HR support, including performance reviews and employee relations
  • Mentored team managers and supervisors and created manuals for procedures
  • Delegated tasks to team members based on skill sets and availability, maximizing productivity and performance.
  • Ensured compliance with industry standards and regulations throughout the duration of each project.
  • Adapted quickly to changing circumstances during projects execution without compromising timelines or desired outcomes.
  • Collaborated with stakeholders to identify project requirements, ensuring alignment with business goals.
  • Enhanced company reputation by delivering high-quality outcomes in line with client expectations.
  • Addresses complaints and inquiries from members of community.
  • Implemented continuous improvement strategies based on lessons learned from previous projects.

Practice Administrator (Contract)

Tiesenga Surgical Associates, S.C.
10.2021 - 07.2022
  • Managed HR, employee performance, payroll, and operational development
  • Led financial reporting, budgeting, forecasting, and revenue cycle management
  • Negotiated contracts and facilitated banking and purchasing processes
  • Increased procedure volume by 75%-150% through organizational development and strategic improvements
  • Improved patient wait times by streamlining check-in processes and optimizing appointment scheduling procedures.
  • Oversaw daily practice operations to guarantee seamless service delivery for patients and providers alike.
  • Managed financial aspects of the practice, including budgeting, billing, and insurance claims processing.
  • Coordinated facility maintenance to ensure a clean, comfortable environment for patients and staff members alike.
  • Boosted practice growth through the development of marketing initiatives and community outreach efforts.
  • Fostered a positive work culture by promoting open communication, teamwork, and professional development opportunities among staff members.
  • Negotiated contracts with vendors for cost-effective procurement of medical supplies and equipment.
  • Increased staff productivity by providing training, guidance, and performance evaluations.
  • Ensured compliance with industry regulations and best practices to maintain a safe and efficient work environment.
  • Streamlined office operations by implementing efficient administrative systems and procedures.
  • Assessed processes and procedures, complying with OSHA, and HIPAA regulations.
  • Ordered all office supplies and kept check on inventory levels.

Practice Manager

Center for Adult Healthcare, S.C.
06.2017 - 02.2022
  • Led consulting and organizational development initiatives to optimize practice operations
  • Managed billing, claims, coding, revenue cycle, and patient relations
  • Led HR functions, including payroll management, and negotiated contracts to reduce budget costs by 25%
  • Streamlined patient access and implemented process improvements
  • Enhanced patient scheduling systems to optimize staff utilization and decrease wait times.
  • Cultivated culture of collaboration by implementing regular team meetings and feedback sessions.
  • Analyzed budgeting practices by identifying cost-saving opportunities and reallocating resources.
  • Addressed patient concerns promptly and professionally, demonstrating empathy and excellent problem-solving skills.
  • Managed daily practice operations to optimize appointment scheduling, patient records management and billing functions.
  • Oversaw the hiring process for new employees, selecting candidates who aligned with the practice''s mission and values.
  • Evaluated practice workflows regularly to identify areas for improvement and implement necessary changes efficiently.
  • Oversaw accounting, budgeting, and financial reporting.
  • Managed office budget, reducing unnecessary expenses and allocating funds for necessary improvements.

Registrar/Lead Supervisor Assistant

CFMC/Presence Health/Resurrection Healthcare
01.2011 - 08.2019
  • Coordinated patient registration, insurance verification, and financial hardship assistance
  • Assisted in the implementation of new EMR systems across the organization
  • Managed schedules for the registrar’s team and provided insurance and Epic training
  • Resolved billing, coding, and patient financial care issues
  • Communicated with patients to explain procedures and answer registration-related questions.
  • Maintained confidentiality of patient information according to privacy regulations.
  • Verified insurance coverage to facilitate smooth billing processes.
  • Resolved patient inquiries regarding registration procedures, alleviating concerns and promoting a positive experience.
  • Supported billing department efforts by gathering accurate insurance information during the registration process.
  • Maintained strict adherence to regulatory guidelines by staying informed on changes in healthcare legislation affecting revenue cycle operations.
  • Played an integral role in annual budget planning by analyzing past performance and projecting future trends based on data-driven insights.

Sales Representative and Department Manager

Bloomingdale's
08.2008 - 12.2010
  • Managed department operations, including staff scheduling, performance evaluation, and visual merchandising
  • Achieved sales targets and provided regular reports to the corporate office
  • Collaborated with marketing teams to create compelling sales presentations, boosting client interest.
  • Increased customer engagement by implementing personalized follow-up strategies.
  • Developed strong client relationships for long-term loyalty and repeat business.
  • Generated additional sales opportunities with upselling and cross-selling techniques.
  • Increased sales revenue by identifying and targeting high-potential accounts.
  • Expanded customer base through cold calling, networking, and relationship building.
  • Consistently met or exceeded quotas by implementing strategic sales plans and effective time management.

Chief Operating Officer (COO)

Casey Construction Inc.
01.1996 - 08.2008
  • Managed project scheduling, client relations, accounting, and audits
  • Oversaw human resources, marketing, and revenue generation
  • Directed budgeting and forecasting for a company with an annual revenue of nearly $1M
  • Drove organizational alignment by developing and implementing comprehensive strategic plan.
  • Streamlined operational processes by identifying inefficiencies and implementing best practices.
  • Developed cost-reduction strategies for increased profitability and resource allocation.
  • Oversaw day-to-day operations to keep organization running smoothly while meeting business goals.
  • Mentored team members by sharing knowledge, offering guidance, and providing constructive feedback; fostering a culture of continuous learning and development within the organization.
  • Negotiated contracts and agreements to secure favorable terms and maximize profits.
  • Enhanced company reputation by establishing strong relationships with clients, partners, and stakeholders.
  • Negotiated favorable vendor contracts for cost-effective procurement solutions that supported business growth objectives.
  • Ensured regulatory compliance by developing policies in line with industry best practices to mitigate risks associated with legal or ethical violations.
  • Expanded company''s market presence by identifying new business opportunities and executing strategic partnerships.
  • Played a critical role in mergers and acquisitions activities; including due diligence processes, negotiations, integration planning, and execution efforts to ensure seamless transitions.

Education

Bachelor of Science - Business-Healthcare Management

Western Governors University
Salt Lake City UT.

Skills

  • Human Resources Leadership
  • Strategic Team Management
  • Cost Control Strategies
  • Financial Planning
  • Data-Driven Forecasting
  • Operational Efficiency
  • Strategic Growth Planning
  • Effective Conflict Resolution
  • Performance Assessment Expertise
  • Electronic Medical Record System Deployment
  • Employee Training
  • Strategic Marketing Development
  • Referral Network Expansion
  • Talent Acquisition
  • Team Skill Enhancement
  • Workflow Optimization
  • Strategic Development
  • Cultivating Strong Relationships
  • Skilled Team Leader
  • Team Development
  • Strategic Decision-Making
  • Strategic Management
  • Organizational Strategy
  • Compliance Management
  • Operational Management
  • Client Relations Experience
  • Budget Oversight
  • Comprehensive Policy Application
  • Budget Management
  • Financial Budget Management
  • Effective Conflict Resolution
  • Organizational Management
  • Standard Operating Procedure Development
  • Guidance and Support
  • Talent Acquisition
  • Reporting Proficiency
  • Team Leadership
  • Operational Management
  • KPI Analysis
  • Performance Assessment
  • Data Interpretation
  • Community Relations Development
  • Competitive Market Evaluation
  • Marketing Strategy Development
  • Problem-Solving Skills
  • Effective Organization Techniques
  • Effective Multitasking
  • Strategic Decision-Making
  • Team Development

Honorsawardscertifications

  • Organization Improvement Committee Member at Presence Health
  • Phi Theta Kappa Alumni, Fall 2006
  • State of Illinois Real Estate Agent License
  • Rookie of the Season – Bloomingdale's
  • Epic Super-User Certification
  • Interpreter Program Completion – LARC
  • Patient Satisfaction Committee Member – Edwards Health Ventures
  • Human Resources Management Certificate

Languages

Polish
Full Professional

Timeline

Program Director

HEALOGICS at Sinai Chicago Health System
12.2023 - 01.2025

Special Projects Manager (Contract)

NICL Lab
10.2022 - 08.2023

Practice Administrator (Contract)

Tiesenga Surgical Associates, S.C.
10.2021 - 07.2022

Practice Manager

Center for Adult Healthcare, S.C.
06.2017 - 02.2022

Registrar/Lead Supervisor Assistant

CFMC/Presence Health/Resurrection Healthcare
01.2011 - 08.2019

Sales Representative and Department Manager

Bloomingdale's
08.2008 - 12.2010

Chief Operating Officer (COO)

Casey Construction Inc.
01.1996 - 08.2008

Bachelor of Science - Business-Healthcare Management

Western Governors University

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Edyta Farrow