Edwina Leflore
Chicago
Summary
Customer Service Representative with over 6 years of experience adept at managing high-volume call environments, resolving complex service issues, and performing accurate, high-speed data entry. Proficient in using dual monitors and multiple systems, including Salesforce, Yardi, LMS and Microsoft Office Suite. Demonstrates strong data entry accuracy, problem-solving skills, and WFH skills. Commitment to delivering outstanding customer service.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Search Solution Group
10.2025 - 01.2026
- Processed customer payments accurately and efficiently.
- Handled inbound calls from farmers regarding loan accounts, balances, payment options, and account status.
- Updated and maintained customer account information, including contact details and loan records.
- Utilized Loan Management Systems (LMS) to review, update, and manage loan accounts.
- Created and documented customer cases in Salesforce to track issues and resolutions.
- Conducted outbound calls to follow-up on payments, resolve account issues, and provide proactive customer support.
Premier Service Consultant
AT&T
11.2024 - 10.2025
- Handled high-volume inbound calls.
- Managed customer inquiries via calls, chats, and emails, ensuring accurate issue resolution.
- Resolved service, billing, and payment issues.
- Provided technical support when necessary.
- Assisted customers with selecting mobile devices, accessories, and high-speed internet services.
Customer Service Representative
Nan McKay
07.2023 - 11.2024
- Handled 70-90 calls per shift. Ensuring prompt and professional responses.
- Resolved customer complaints with empathy.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Performed Data Entry to update customer records in Salesforce and create cases.
- Escalated unresolved issues to management ensuring timely solutions.
Enrollment Coordinator
CVS Health
12.2019 - 08.2022
- Coordinated prescription processing, ensuring accuracy and compliance with regulations.
- Entered and maintained patient demographic and insurance data with precision.
- Verified patient insurance details. Checked and confirmed doctors information.
- Monitored shipping status of medication to patients, ensuring timely delivery and patient satisfaction.
- Completed special projects during non-peak season.
Education
High School Diploma -
Cosmopolitan Prep High School
Chicago, IL06-1995
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Call center experience
- CRM software
- Salesforce
- Microsoft Office Suite
Certification
- Pharmacy Technician License - 3/2026
Timeline
Customer Service Representative
Search Solution Group
10.2025 - 01.2026
Premier Service Consultant
AT&T
11.2024 - 10.2025
Customer Service Representative
Nan McKay
07.2023 - 11.2024
Enrollment Coordinator
CVS Health
12.2019 - 08.2022
High School Diploma -
Cosmopolitan Prep High School