Summary
Overview
Work History
Education
Skills
Interests
Timeline
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Edwin Sosa

.
Chicago

Summary

Enthusiastic and service-oriented professional with hands-on experience in hospitality, food service, and customer engagement. Known for diligence, courtesy, and adaptability, with a passion for delivering outstanding guest experiences. Skilled in multitasking environments such as busy kitchens and dining areas. Seeking to contribute to a dynamic restaurant team in Chicago.

Overview

5
5
years of professional experience
2
2
Languages

Work History

Warehouse Worker

Amazon
04.2023 - 08.2024
  • Operated OP Machine and Forklift with precision and efficiency, contributing to seamless production processes and showcasing technical proficiency in handling advanced machinery.
  • Demonstrated attention to detail by verifying product codes, quantities, and sizes accurately.
  • Followed procedures at all times for personal and team safety.

Travel & Tourism Assistant

The Yellow Tour
05.2021 - 02.2023
  • At The Yellow Tour in Madrid, Spain, I worked as a tourism sales representative at a kiosk, helping visitors plan and book day trips to destinations like Toledo and Segovia. My responsibilities included promoting tour packages, answering questions in both English and Spanish, and guiding customers through the booking process. I provided clear information about itineraries, meeting points, and travel tips to ensure a smooth experience for each guest. I also handled payments, organized reservations, and coordinated with tour guides and transport teams to keep schedules running on time. This role strengthened my communication skills, sales ability, and customer service in a multicultural, fast-paced environment.
  • Increased gift shop sales through effective merchandising techniques and attentive customer service.

Restaurant Waiter

One Pizza & Beer
06.2022 - 12.2022
  • At One Pizza & Beer in Santiago, Chile, I worked as a customer service team member, ensuring guests had a friendly and memorable dining experience. I greeted customers, took orders both in person and over the phone, and handled payments efficiently through the POS system. I regularly recommended menu items, including local craft beers, and worked closely with the kitchen and bar staff to ensure fast, accurate service. During busy hours, I stayed calm under pressure, multitasked between tables, and quickly resolved any customer concerns to keep satisfaction high. I also kept the dining area clean and helped new team members learn customer service routines.
  • Answered customers' questions, recommended items, and recorded order information.

Restaurant Waiter

Luren Restaurant
04.2019 - 03.2020
  • At Luren Restaurant in Lima, Peru, I worked as a waiter providing attentive and friendly service in a busy dining environment. I welcomed guests, explained menu options, and made personalized food and drink recommendations to enhance the customer experience. I managed multiple tables, took accurate orders, and coordinated closely with kitchen staff to ensure timely and correct service. I handled cash and card payments through the POS system, resolved guest concerns professionally, and maintained a clean, organized dining area. My role required strong communication, multitasking, and a customer-first mindset at all times.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.

Education

MBA - Bussines Administration

Mercer County Community College
Trenton, NJ
05-2027

ESL - ENGLISH

Mercer County Community College
West Windsor, NJ
12-2024

Skills

Hard Skills

  • Food preparation & handling
  • Cash register & POS system use
  • Bilingual: Spanish & English
  • Opening & closing procedures
  • Dishwashing & cleaning standards
  • Basic cooking or kitchen prep
  • Bartending
  • Inventory restocking

Interests

  • Microsoft Excell and Word
  • Amazon Web Services (AWS Cloud)
  • Coding and Programming (Python)
  • Artificial Intelligence (AI)



Timeline

Warehouse Worker

Amazon
04.2023 - 08.2024

Restaurant Waiter

One Pizza & Beer
06.2022 - 12.2022

Travel & Tourism Assistant

The Yellow Tour
05.2021 - 02.2023

Restaurant Waiter

Luren Restaurant
04.2019 - 03.2020

MBA - Bussines Administration

Mercer County Community College

ESL - ENGLISH

Mercer County Community College

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