Edwin Rodriguez
Chicago
Summary
Results-oriented achiever with proven ability to exceed targets and drive success in fast-paced environments. Combines strategic thinking with hands-on experience to deliver impactful solutions and enhance organizational performance. Experienced leader with strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for collaborative approach and commitment to excellence.
Overview
4
4
years of professional experience
Work History
Shift Leader
Jeni's Splendid Ice Creams LLC
Chicago, IL
08.2022 - Current
- Supervised daily operations, ensuring adherence to quality and safety standards.
- Trained and mentored team members on product knowledge and customer service techniques.
- Managed inventory levels, optimizing stock availability to meet customer demand.
- Implemented efficient workflows, reducing wait times during peak hours.
- Resolved customer inquiries and complaints, enhancing overall satisfaction ratings.
- Coordinated staff schedules to maintain optimal coverage during busy shifts.
- Conducted regular performance evaluations, fostering a culture of continuous improvement among team members.
- Trained new employees and delegated daily tasks and responsibilities.
Education
Associate of Science - Information Technology
Harold Washington College
Chicago, IL05-2026
Skills
- Positive attitude
- Cash handling
- Team leadership
- Problem-solving
- Strong verbal and written communication
- Customer service management
- Team collaboration and leadership
- Customer service focus
- Interpersonal communication
- Reliability
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Shift Leader
Jeni's Splendid Ice Creams LLC
08.2022 - Current
Associate of Science - Information Technology
Harold Washington College