Edwin Diaz
Chicago
Summary
Dynamic and results-driven professional with experience as a Passenger Service Agent at Aliex, excelling in customer service management and baggage handling. Proven ability to enhance operational efficiency and ensure passenger satisfaction through strong organizational skills and effective communication. Committed to delivering exceptional service in fast-paced environments.
Offering strong communication skills and dedication to customer satisfaction in fast-paced environments. Brings understanding of travel procedures and proficiency in handling ticketing systems and managing passenger concerns. Ready to use and develop problem-solving and organizational skills in [Desired Position] role.
Personable and adaptable professional with talent for multitasking and providing exceptional customer service. Understanding of travel regulations and proficient in handling booking systems and resolving passenger inquiries. Dedicated to ensuring seamless and pleasant travel experience for every passenger.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Passenger Service Agent
Aliex
11.2023 - 06.2025
- Facilitated check-in and boarding processes, ensuring timely service for passengers.
- Addressed passenger inquiries and concerns, providing accurate information on flight schedules.
- Assisted in managing baggage handling procedures, optimizing efficiency in luggage delivery.
- Collaborated with team members to maintain operational standards and enhance customer satisfaction.
Mcdonalds
Matty
05.2022 - 09.2022
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Excellent communication skills, both verbal and written.
Solgier Field Making Pizza
Will
04.2020 - 08.2020
- Conducted tactical operations and executed mission plans to achieve strategic objectives.
- Collaborated with team members to maintain high levels of operational readiness and effectiveness.
- Trained junior soldiers on equipment usage, safety procedures, and protocol adherence.
- Managed logistics for deployment activities, ensuring timely supply chain support and resource allocation.
Education
Football
Alcott College Prep
2957 N Hoyne Ave Chicago Il 6061807-2015
Skills
- Passenger assistance
- Customer service management
- Baggage handling
- Strong organization
Accomplishments
- Achieved [Result] through effectively helping with [Task].
- Achieved [Result] by completing [Task] with accuracy and efficiency.
Certification
- CTA - Certified Travel Associate
Languages
English
Full Professional
Timeline
Passenger Service Agent
Aliex
11.2023 - 06.2025
Mcdonalds
Matty
05.2022 - 09.2022
Solgier Field Making Pizza
Will
04.2020 - 08.2020
Football
Alcott College Prep
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