Edward Slonim
Vernon Hills
Summary
Experienced with handling customer interactions and resolving issues promptly. Utilizes communication and empathy to build strong customer relationships. Track record of maintaining high customer satisfaction and fostering loyalty.
Overview
17
17
years of professional experience
Work History
Administrative Assistant, Catering Coordinator
Portillos Restaurant Group
12.2010 - 03.2025
- Prepare and deliver catering orders independently without supervision
- Set up multiple orders at once according to customers’ specifications
- Prepare orders from online and third-party organizations
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
- Balance cash drawers for nightly cash-out
- Prepare bank deposits for nightly closing
- Perform other duties as needed
- Improved guest satisfaction by promptly addressing concerns and providing excellent customer service.
- Maintained high standards of food safety, consistently adhering to all health regulations and guidelines.
- Elevated guest experience by attentively addressing dietary restrictions and special requests from attendees.
Manager
Giordano’s Pizzeria
08.2019 - 12.2019
- Prepare nightly deposit and prepare 'End of Day' report for owners
- Maintained professional, organized, and safe environment for employees and patrons.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Controlled costs to keep business operating within budget and increase profits.
- Maximized performance by monitoring daily activities and mentoring team members.
- Perform opening and closing procedures
- Managed and motivated employees to be productive and engaged in work.
Delivery Driver
Amazon
03.2019 - 06.2019
- Deliver packages to residents and businesses throughout the Northwest suburbs
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Loaded truck and properly secured items to prevent damage for deliveries.
- Upheld high standards of professionalism while representing the company during interactions with customers, vendors, and other stakeholders.
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Delivered packages to customer doorsteps and business offices.
Telemarketer
International Profit Associates
05.2008 - 01.2009
- Informed current and prospective customers of promotions and new or upgraded products.
- Completed daily cold calling and outreach to build sales pipeline.
- Utilized effective time management strategies to prioritize tasks for optimal productivity.
- Delivered scripted sales pitch to potential customers, adjusting pitch to meet needs of specific individuals and businesses.
- Schedule appointments
- Generated new leads through targeted cold calling efforts, expanding the company''s client base.
Education
Massage Therapy Certificate -
College of Lake County
Vernon Hills, ILMajor in Mathematics - Statistics Focus
Monmouth College
Monmouth, ILSkills
- Keeping calm under pressure
- Microsoft outlook
- Customer and client relations
- Strong problem solver
- Critical thinking
- Multi-tasking
- Customer service
- Computer skills
- Time management
- Patience and empathy
- Cash handling and management
- Guest inquiries
- Valid Driver's license
- Dependable and reliable
- Safe driving
Timeline
Manager
Giordano’s Pizzeria
08.2019 - 12.2019
Delivery Driver
Amazon
03.2019 - 06.2019
Administrative Assistant, Catering Coordinator
Portillos Restaurant Group
12.2010 - 03.2025
Telemarketer
International Profit Associates
05.2008 - 01.2009
Massage Therapy Certificate -
College of Lake County
Major in Mathematics - Statistics Focus
Monmouth College
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