EDWARD PIEPENBRINK
Lombard
Summary
Dynamic Service Manager with extensive experience at the Department of Veterans Affairs, excelling in project management and personnel training. Proven track record in enhancing operational efficiency and customer satisfaction. Skilled in boiler maintenance and hot water system design, with a strong focus on leadership and team development.
Overview
22
22
years of professional experience
Work History
AC Equipment Operator
Department of Veterans Affairs
Hines
05.2020 - Current
- Managed daily operations of hospital chillers and steam converters.
- Monitored Building Automation System, performing emergency repairs to ensure functionality.
- Oversaw surgical suites for humidity, temperature, and pressure control.
Senior Technician
U.S. Water Heating Solutions
Arlington Heights
01.2018 - 01.2020
- Responsible for troubleshooting advanced hydronic systems, domestic and build heat related.
- Worked hand and hand with manufacturer engineers, plumbing and construction contractors, and end users to resolve problematic equipment and systems, along with engineered defects of equipment.
- Requested by name on many occasions to be sent to represent manufacturers to troubleshoot equipment.
- Supervised overnight installs of equipment to insuring customers were able to open up for business the next morning.
- Maintained and managed parts in truck, along with training office personnel how to search and locate parts and equipment.
- Designed and quoted multiple sites to ensure maximum efficiency and productivity of systems.
- Assisted in managing and/or training 6 new personnel to the field of troubleshooting hydronic systems.
- Honed skills in installing and troubleshooting electrical equipment and controls.
Service Manager / Technician
DESIGN TEMPERATURE / HOT WATER 911
Chicago
01.2013 - 01.2018
- As Service Manager I was responsible for customer and service technician relations.
- I made sure technicians received proper training and safety briefs and maintain a professional attitude and appearance.
- My problem solving skills added in satisfying disgruntled customers.
- As the onsite Manager for installations of new equipment I was responsible for site inspections, job quoting, equipment and material delivery, time management, and equipment start up.
- On multiple occasions had to communicate clearly to equipment manufactory technicians and sub-contracted contractors to insure on time job completion and customer satisfaction.
- Oversaw the scheduling of service jobs to insure technicians had the least amount of drive time and accessibility to parts to increase job production and completion on a daily basis, which improved customer relations.
- During my time at Design Temperature Corp., I was also a member of the U.S. Naval Reserves Seabees, where I was hand selected as Company Commander of (Equipment Operator “A” School) a student body of 90 personnel.
- I received Top Honor Graduate and reduced the disciplinary issues down to zero and greatly improved unit cohesion.
- While assigned to the Seabees, I was the Safety Officer. Where I was in charge of overseeing two projects, one at Hines VA Hospital constructing an exercise obstacle course and the second and USMC Leadership Academy, Chicago.
- Both projects were finished ahead of schedule and no injuries on the jobsite.
MAINTENANCE SHOP SUPERVISOR / TROUBLESHOOTER / TECHNICAIN
US Navy, Virginia, NAS Oceana VFA-106 / VF/VFA-11
01.2003 - 01.2012
- Hand-selected to manage work center Advance Skills Management (ASM) database, encompassing 84 technicians and 758 individual items and received zero hits during a zone inspection.
- As work center supervisor, trained and mentored 8 employees, of 5 different occupational specialties, attached to the troubleshooting work center.
- Results yielded an increase in shop qualifications by 80% which decreased the Aircraft division work load strain by 30% and increased work center productivity by 70%.
- Certified Quality Assurance Representative and Safety Representative.
- Hand-selected above 15 senior technicians to participate in 2 overseas detachments (Oman and Spain) due to completion of all airframe work-center qualifications, along with experience in fuel cell entry, safety observation, troubleshooting and equipment inspection.
- Supervised 17 technicians attached to the flight line equipment shop, while assisting in the coordination of the daily flight schedule; maintained communication with maintenance control managers.
- Conducted daily turn-around inspections on equipment.
- Discovered a bent planning link connecting rod that had been overlooked during the 3 previous inspections; prevented catastrophic failure to the aircraft and the possible injury or death of its aircrew.
- Received 2 Flag Letters of Commendations for outstanding initiative and diligent efforts as a Plane Captain and for supervising and training shop personnel.
Education
ETI - HVACR / EPA Universal / R410A -
ETI
Itasca, IL01.2013
F-18a-d CDI (Work Center Quality Assurance Representative) -
U.S. Navy
NAS Oceana01.2011
F-18a-d Journeyman And Apprentice -
U.S. Navy
NAS Oceana, VA01.2011
Damage Control Training -
USS George Washington
VA01.2006
Hydraulic and Metal Structure Repair School -
Pensacola
Pensacola, FL01.2004
Associate of Applied Science - Horticulture
College of DuPage
Glen Ellyn, ILSkills
- EPA 608 universal certification
- R410A certification
- Heating and refrigeration technology certification
- AO Smith and Bradford White certifications
- Hot water system quote preparation
- Personnel management and training
- Boiler and water heater maintenance
- Leadership development
- Work order management
- Project management for installations
- Hot water system design
Affiliations
- I enjoy camping, hiking, and fishing with my family
- I enjoy tending to my prairie garden and vegetable gardens
Accomplishments
- I have received outstanding evaluations at the last 2 years at the Department of Veterans Affairs
Timeline
AC Equipment Operator
Department of Veterans Affairs
05.2020 - Current
Senior Technician
U.S. Water Heating Solutions
01.2018 - 01.2020
Service Manager / Technician
DESIGN TEMPERATURE / HOT WATER 911
01.2013 - 01.2018
MAINTENANCE SHOP SUPERVISOR / TROUBLESHOOTER / TECHNICAIN
US Navy, Virginia, NAS Oceana VFA-106 / VF/VFA-11
01.2003 - 01.2012
ETI - HVACR / EPA Universal / R410A -
ETI
F-18a-d CDI (Work Center Quality Assurance Representative) -
U.S. Navy
F-18a-d Journeyman And Apprentice -
U.S. Navy
Damage Control Training -
USS George Washington
Hydraulic and Metal Structure Repair School -
Pensacola
Associate of Applied Science - Horticulture
College of DuPage
Similar Profiles
Gregory EllisGregory Ellis
Advanced Medical Support Assistant at Department of Veterans Affairs, Central TX Veterans HealthcareAdvanced Medical Support Assistant at Department of Veterans Affairs, Central TX Veterans Healthcare
Bruce RitenburgBruce Ritenburg
VETERAN CLAIMS EXAMINER INSURANCE at Department Of Veterans Affairs, Veterans Benefits AdminVETERAN CLAIMS EXAMINER INSURANCE at Department Of Veterans Affairs, Veterans Benefits Admin
Camilla LanierCamilla Lanier
Director, Planning and Operations at U.S. Department of Veterans Affairs, Veterans Health Administration (VHA) Office of Integrity and Compliance (OIC)Director, Planning and Operations at U.S. Department of Veterans Affairs, Veterans Health Administration (VHA) Office of Integrity and Compliance (OIC)
Angela Antoinette PerkinsAngela Antoinette Perkins
Health System Specialist at Department of Veterans Affairs/ Veterans Health AdministrationHealth System Specialist at Department of Veterans Affairs/ Veterans Health Administration
ABDULRAHMAN MAHRATABDULRAHMAN MAHRAT
Trade Support Clerk at MEDITERRANEAN SHIPPING CO. (MSC)Trade Support Clerk at MEDITERRANEAN SHIPPING CO. (MSC)