Edward Gonzalez
Chicago
Summary
With over +5 years building relationships with people , team management , thriving in high pressured environments and upholding company’s high standards , it’s what I do best . Refining my skills in customer service to be able to solve problems and provide positive experiences to every person I meet. Experienced in a wide variety of fields such as retail , restaurants, grocery and teams leading.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Shift Leader
Nutella Cafe
11.2024 - Current
- Supported schedule creation, inventory orders, managing employees breaks and shift changes, and completing shift summary reports
- Monitored and trained for all positions including barista, cashier, host, line cook, expeditor, food runner, prep, dishwasher and busser
- Proudly contributed to 20+ five star reviews with aggressively friendly customer service interactions with every customer at the one and only Nutella Cafe in the nation
Front End Associate
Nando's
01.2024 - 07.2024
- Worked and lead a customer experience focused team contributing to the number one highest tipped franchise location is the nation
- Flexible with roles including hosting , server and bussing the front of the house
- Resolved all complaints and questions independently using active listening and problem solving
Closing Shift Supervisor
Cafe Descartes Midway International Airport
11.2022 - 01.2024
- Supervised and trained a team of 3 baristas ensuring proper conduct of menu recipes, workplace sanitation, appliance care and stock control
- Greeted and served every guest with personalized interactions contributing to our shops 4.0 star rating and reviews on Yelp
- Lead closing service in one of the nations most busy airports; serving 500 - 800 customers daily
Seasonal Sales Associate
Men's Wearhouse
10.2022 - 01.2023
- Connected with customers interest and needs giving sizing, style and accessories guidance for a professional appearance
- Made 10+ calls per day regarding customer appointments, pick-ups, and special orders
- Organized and kept store neat and presentable to hit daily sale goals
Utility Supervisor
Einstein Bros. Bagels
03.2021 - 10.2022
- Sanitized, washed and maintained; equipment, floors, and appliances from two joint concessions inside Midway Airport
- Oversaw delivers to keep stock of food, supplies and future orders controlled
- Took extra responsibilities to help cover all important work stations during busy times
Education
High School -
Curie Metropolitan High School
Chicago, IL06.2020
Skills
- Communication skills
- Barista experience
- Warehouse experience
- Customer Service
- Cash register
- Product demos
- Food Safety Procedures
- Retail math
- Shipping & receiving
- Cash handling
- Serving
- Delegation
- POS Systems
- Retail sales
- Phone etiquette
- Food service
- Listening
- Shift Scheduling
- Customer service
- POS
- Materials handling
- Inventory Management
- Constructive Feedback
- Sales
- Public Speaking
- New Hire Training
- Stocking
- Coffee experience
- Food safety
- Basic math
Certification
- Food Handler Certification
- Allergens Certification
Timeline
Shift Leader
Nutella Cafe
11.2024 - Current
Front End Associate
Nando's
01.2024 - 07.2024
Closing Shift Supervisor
Cafe Descartes Midway International Airport
11.2022 - 01.2024
Seasonal Sales Associate
Men's Wearhouse
10.2022 - 01.2023
Utility Supervisor
Einstein Bros. Bagels
03.2021 - 10.2022
High School -
Curie Metropolitan High School