Edward Frentzel
Edwardsville
Summary
Accomplished Postmaster with extensive experience at the US Post Office, enhancing operational efficiency and customer satisfaction through expert management and innovative process improvements. Skilled in policy compliance and problem-solving, I spearheaded successful negotiations and trained high-performing teams, significantly contributing to revenue growth and operational excellence. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
25
25
years of professional experience
Work History
Postmaster
US Post Office
03.2018 - 06.2022
- Assisted customers in determining proper postal service to align with individual needs.
- Maintained a clean and organized post office environment, ensuring smooth daily operations and optimal working conditions for employees.
- Managed all aspects of post office staffing, including hiring, training, scheduling, and performance management to ensure a high-performing team.
- Monitored inventory levels to ensure adequate supplies were available for daily operations while minimizing waste from overstocking items.
- Ensured compliance with USPS regulations by regularly reviewing policies and procedures, maintaining up-to-date knowledge on relevant changes.
- Hired, trained, and evaluated performance of [Number] employees.
- Developed strong relationships with local businesses, promoting postal services and generating revenue growth.
Supervisor of Distribution Operations
US Post Office
12.2000 - 03.2018
- Improved distribution efficiency by streamlining processes and implementing innovative solutions.
- Trained new employees on company policies, procedures, and best practices in distribution operations, ensuring seamless integration into the workforce.
- Increased customer satisfaction by ensuring timely deliveries and addressing concerns promptly.
- Coordinated cross-functional initiatives aimed at improving overall supply chain efficiency from procurement to final delivery of mail.
Step 2 Labor Representative
US Post Office
03.2016 - 06.2017
- Served as management and representative during disputes with union to reach mutually beneficial resolutions while preserving positive working relationships.
- Ensured compliance with labor laws, regulations, and collective bargaining agreements through regular audits and assessments of member organizations.
- Educated management members on their rights, responsibilities, and benefits through informative workshops and training sessions.
- Negotiated collective bargaining agreements.
- Spearheaded negotiation of union contracts as company representative.
Mail Processing Clerk
US Post Office
05.1997 - 12.2000
- Reduced mail delivery errors by carefully verifying recipient addresses and ensuring accurate routing.
- Maintained a clean and organized work environment to optimize efficiency in mail processing tasks.
- Assisted in training new employees on company procedures, equipment usage, and safety guidelines for improved performance.
- Operated mail processing equipment proficiently, minimizing downtime due to malfunctions or user error.
Education
High School Diploma -
Southwest High School
St Louis, MO05.1984
Skills
Operational policies knowledge
Safety Procedures
Postal regulations
Deadline-oriented
Route Planning
Employee Training
Workload Management
Policy compliance
Records Management
Professional Demeanor
Postal product pricing
Problem-Solving
Time Management
Attention to Detail
Reliability
Decision-Making
Timeline
Postmaster
US Post Office
03.2018 - 06.2022
Step 2 Labor Representative
US Post Office
03.2016 - 06.2017
Supervisor of Distribution Operations
US Post Office
12.2000 - 03.2018
Mail Processing Clerk
US Post Office
05.1997 - 12.2000
High School Diploma -
Southwest High School
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