Eduardo Torres
Aurora
Summary
Dynamic, results-oriented professional with extensive experience delivering exceptional customer service Recognized for outstanding performance through multiple awards, including frequent mentions in customer surveys and achieving the highest in-store order volume. A strong passion for fostering positive customer experiences drives a commitment to excellence in every interaction. Eager to leverage skills and dedication to contribute to a team focused on exceeding customer expectations.
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
3
3
Languages
8
8
years of professional experience
Work History
Key Holder /Retail Assistant Manager
Watch Station International/ Fossil
Aurora, IL
02.2022 - Current
- Managed bank deposits and enforced security measures to facilitate efficient store opening and closing procedures.
- Coordinated floor moves, merchandising and display maintenance and monitored floor stock to keep popular items available to buyers.
- Executed housekeeping tasks to ensure a clean and inviting store environment.
- Oversaw staff training initiatives focused on customer service excellence and product knowledge, contributing to improved team effectiveness and store revenue.
- Executed comprehensive audits and physical inventory checks, reinforcing asset security and operational integrity.
- Cultivated customer loyalty and increased sales by providing outstanding service and highlighting promotional items.
- Enhanced customer satisfaction by effectively identifying needs through open-ended questioning. Successfully directed customers to suitable merchandise locations.
- Facilitated and developed lasting relationships with clients to increase client retention.
- Analyzed and maintained customer information to identify and leverage future clienteling opportunities.
- Facilitated professional skill development through effective training, management, and motivation of employees.
- Trained new employees on effective upselling strategies to drive revenue growth.
Brand Representative
Hollister.Co / Abercrombie
Geneva, IL
05.2023 - 07.2024
Lead Brand Representative
Abercrombie & Fitch
Aurora, IL
05.2022 - 08.2022
Part Time Stock
Abercrombie & Fitch
Aurora, IL
08.2019 - 08.2022
- Oversaw inventory management through cycle counts, audits and shrinkage control.
- Oversaw merchandising and displays, signage, decorations and cleaning to maintain safety and readiness for customers.
- Updated store pricing, signage and merchandising to promote specials, sales and discounts.
- Generated repeat business by responding to customer concerns with friendly and knowledgeable service.
- Exceeded team goals and resolved issues by sharing and implementing customer service initiatives.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Kept team on track by assigning and supervising their activities and giving constructive feedback.
- Improved operations by working with team members and customers to find workable solutions.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Answered numerous calls per hour to assist with customer questions and concerns.
- Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
- Defined strategies and created a plan to achieve ambitious operational objectives.
- Resolved interpersonal conflicts by listening, finding common ground and building relationships.
Associate
Tommy Hilfiger
Aurora, IL
06.2021 - 01.2022
- Built and maintained relationships with peers and upper management to drive team success.
- Answered customer questions and provided store information.
- Supported management team to facilitate task completion and meet performance goals.
- Arranged and stocked new merchandise following placement directions.
- Communicated clearly with customers in person and via telephone, driving positive experiences.
- Cleaned shelves, counters and tables to maintain organized store.
- Organized store by returning merchandise to proper areas and restocked displays.
- Recommended merchandise to customers based on needs and preferences.
- Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
- Maintained knowledge of sales and promotions, return policies and security practices.
Friends & Family
Tommy Hilfiger
Aurora, IL
11.2018 - 11.2018
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Collaborated with others to discuss new opportunities.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Resolved interpersonal conflicts by listening, finding common ground and building relationships.
- Defined strategies and created a plan to achieve ambitious operational objectives.
Education
High School Diploma -
West Aurora High School
Aurora, IL05.2020
Skills
- Employee supervision and motivation
- Oversight of store operations
- Store opening and closing procedures
- Shift checklists
- Staff training and development
- Employee training
- Retail inventory management
- Outstanding communication skills
- Supervision and training
- Multitasking
- Communication
- Supervision
- Customer service
- Organizational skills
- Merchandise restocking
- Customer assistance
- Store maintenance
- Customer service management
- Bank deposits
- Staff oversight
- Daily reporting
- Marketing initiatives
- Promotional campaigns
- Scheduling coordination
- Team building
- Cycle counts and audits
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
German
Limited
Timeline
Brand Representative
Hollister.Co / Abercrombie
05.2023 - 07.2024
Lead Brand Representative
Abercrombie & Fitch
05.2022 - 08.2022
Key Holder /Retail Assistant Manager
Watch Station International/ Fossil
02.2022 - Current
Associate
Tommy Hilfiger
06.2021 - 01.2022
Part Time Stock
Abercrombie & Fitch
08.2019 - 08.2022
Friends & Family
Tommy Hilfiger
11.2018 - 11.2018
High School Diploma -
West Aurora High School