Eduardo Prado
Park City
Summary
Dynamic leader with a proven track record at Ballyhoo Hospitality, adept in enhancing customer satisfaction and streamlining operations. Fluent in English and Spanish, excels in strategic planning and team mentorship. Boosted service efficiency through innovative management and training, leveraging skills in Toast and Resy to elevate dining experiences. Committed to fostering a positive work culture and driving business success.
Seasoned Service Manager bringing 10 years of Fine Dining experience. Proficient in business practices, standards of operation and customer needs. Empowering leader with passion for developing teams with focus on exceptional service delivery and customer retention.
Overview
7
7
years of professional experience
Work History
Service Manager
Ballyhoo Hospitality
08.2023 - Current
- Monitored team performance, adhered to service level agreements (SLAs) and provided detailed job training.
- Met with customers to discuss service needs and offer available solutions.
- Met with customers to discuss service needs and develop effective and practical solutions.
- Implemented strategies to increase customer service satisfaction ratings.
- Tracked food production levels, meal counts, and supply costs.
- Oversaw training of more than [Number] team members.
- Controlled labor hours and inventory costs through hands-on management and proactive changes.
- Maintained compliance with company policies and procedures for food safety, sanitation, and quality.
- Trained and supervised new staff to enhance customer service skills and comply with food safety standards.
- Developed unique events and special promotions to drive sales.
- Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
- Motivated staff to perform at peak efficiency and quality.
- Managed staff schedules and maintained adequate coverage for all shifts.
Service Manager
Ballyhoo Hospitality
09.2022 - 08.2023
- Met with customers to discuss service needs and offer available solutions.
- Implemented strategies to increase customer service satisfaction ratings.
- Monitored service staff performance and provided feedback for improvement.
- Hired, trained and supervised team of service staff members to meet business goals.
- Resolved customer complaints in professional and timely manner.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
Restaurant Floor Manager
Ballyhoo Hospitality
06.2022 - 09.2022
- Developed, implemented, and managed business plans to promote profitable food and beverage sales.
- Correctly calculated inventory and ordered appropriate supplies.
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Carefully interviewed, selected, trained, and supervised staff.
- Reconciled cash and credit card transactions to maintain accurate records.
- Developed unique events and special promotions to drive sales.
- Motivated staff to perform at peak efficiency and quality.
Assistant General Manager
Francesca's Restaurant Group
07.2017 - 03.2022
- Mentored and motivated team members to achieve challenging business goals.
- Handled cash accurately and prepared deposits.
- Motivated, trained, and disciplined employees to maximize performance.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Oversaw inventory by ordering precise quantities of stock and executing corrective actions to drive profitability.
- Managed budget implementations, employee evaluations, and contract details.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
- Interacted well with customers to build connections and nurture relationships.
- Assisted in recruiting, hiring and training of team members.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
Education
No Degree - Undergrad
Southern Illinois University, Carbondale
Carbondale, ILHigh School Diploma -
Warren Township High School
Gurnee, IL05-2010
Skills
- FLUENT IN: English, Spanish
- Trustworthy and honest
- Service documentation
- Crew leadership
- Multitasking and organization
- Customer service
- Rapport building
- Critical thinking
- Shift scheduling
- Operational efficiency
- Inventory management
- Flexible schedule
- Coaching and mentoring
- Proficient in Toast, Resy, Open Table, Tock
- Positive attitude
- Coaching and mentorship
- Analytical thinking
- Forecasting
- Culture development
- Productivity monitoring
- Strategic business planning
Timeline
Service Manager
Ballyhoo Hospitality
08.2023 - Current
Service Manager
Ballyhoo Hospitality
09.2022 - 08.2023
Restaurant Floor Manager
Ballyhoo Hospitality
06.2022 - 09.2022
Assistant General Manager
Francesca's Restaurant Group
07.2017 - 03.2022
No Degree - Undergrad
Southern Illinois University, Carbondale
High School Diploma -
Warren Township High School
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