Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Eduardo Hernandez

Chicago

Summary

Dynamic General Manager with a proven track record at Fatpour Tapworks, excelling in leadership and operations management. Cultivated strategic partnerships and enhanced profitability through innovative sales strategies. Recognized for problem resolution and team building, fostering high employee satisfaction and customer loyalty in high-volume venues.

Overview

6
6
years of professional experience
1
1
Certification

Work History

General Manager

Fatpour Tapworks
02.2021 - 06.2025
  • Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
  • Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
  • Developed and implemented strategies to increase sales and profitability.
  • Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
  • Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
  • Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
  • Cultivated strategic partnerships with industry leaders, enhancing brand credibility and access to new customer segments.

General Manager

Full Schilling
01.2021 - 01.2022
  • Led team to exceed sales targets, implementing motivational incentives and comprehensive training programs.
  • Enhanced customer satisfaction with introduction of customer feedback system, leading to service improvements and repeat business.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Interacted well with customers to build connections and nurture relationships.

Floor Manager

Timothy O'Toole's Pub
03.2019 - 01.2021
  • Managed store inventory and stock levels to maintain availability of products.
  • Managed team of 10 employees to maintain smooth-running operations of shop floor.
  • Improved customer satisfaction by addressing and resolving concerns promptly and efficiently.
  • Developed and implemented floor plans and layouts to maximize customer satisfaction and sales.

Education

Associate of Applied Science - Business Administration And Management

Wilbur Wright College of Chicago
Chicago, IL
06-2018

Skills

  • Leadership and team building
  • Problem resolution
  • Operations management
  • Team player
  • Adaptable to changing situations
  • Accustomed to high value venues

Certification

Basset Certified as well as allergens and Managerial Sanitation license.

Languages

Spanish
Native or Bilingual
English
Native or Bilingual

Timeline

General Manager

Fatpour Tapworks
02.2021 - 06.2025

General Manager

Full Schilling
01.2021 - 01.2022

Floor Manager

Timothy O'Toole's Pub
03.2019 - 01.2021

Associate of Applied Science - Business Administration And Management

Wilbur Wright College of Chicago

Similar Profiles

CREATE PROFILE
Eduardo Hernandez